Mel A. Email
Service Delivery Manager @ bdna
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Mel A. Location
- Brisbane, QLD, AU
Mel A. Work
- Service Delivery Manager @ (April 2025 - Present)
- Enterprise Solutions Business Development Manager @ (July 2024 - February 2025)
- Customer Experience Manager @ (December 2023 - June 2024)
- Business and Service Improvement Manager - Technical Services Australia @ (December 2020 - December 2023)
- Customer Improvement Manager - Technology Operations ANZ @ (February 2019 - December 2020)
- Business Support Manager - Datacom Cloud Services ANZ @ (November 2017 - February 2019)
- Delivery Manager @ (February 2017 - November 2017)
- Project Manager @ (October 2013 - February 2017)
- Project Manager and Release and Deployment Manager @ eHealth Networks (December 2012 - October 2013)
- Information Technology Project Coordinator @ eHealth Networks (January 2012 - December 2012)
- Receptionist @ eHealth Networks (September 2011 - January 2012)
- Receptionist and Personal Assistant @ (December 2010 - September 2011)
- Receptionist and Consular Assistant @ Singapore High Commission (October 2009 - December 2010)
Mel A. Education
- Mentor Education
Diploma of Leadership and Management
2021-2023 - Mentor Education
Diploma of Business
2021-2023 - Aveta Business Institute
Six Sigma Black Belt
2022-2022 - Upskilled
Diploma
2012-2013 - Warilla High School 1999-2004
- Canberra Institute of Technology
Certificate III: Aged Care
2005 - Canberra Institute of Technology
Certificate III: Home and Community Care
2005 - Canberra College
Higher School Certificate: Year 12
2004
Mel A. Skills
- Agile Methodologies
- Agile Project Management
- Analytical Skills
- Atlassian Suite
- Budgeting
- Business Analysis
- Business Development
- Business Engagement
- Business Management
- Business Process Improvement
- Business Process Management
- Business Strategy
- Certified Project Manager
- Change Management
- Cloud Computing
- Coaching & Mentoring
- Commercial Management
- Communication
- Communications Management
- Continuous Improvement
- Continuous Process Improvement
- Cross-functional Team Leadership
- Customer Engagement
- Customer Experience
- Customer Experience Management
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Data Center
- Databases
- Decision-Making
- Disaster Recovery
- Employee Engagement
- Event Management
- Executive Management
- Finance
- Financial Analysis
- Human Resources
- IT Project & Program Management
- IT Service Management
- Interpersonal Communication
- Jira
- Leadership
- Lean Six Sigma
- Management
- Microsoft Office
- Microsoft Office Sharepoint Server
- Multi Tasking
- Office Management
- Operations Management
- Persuasion
- Presentation Skills
- Presentations
- Problem Solving
- Process Improvement
- Procurement
- Project Delivery
- Project Management
- Project Planning
- Project Portfolio Management
- Project Reporting
- Release Management
- Requirements Analysis
- Resource Allocation
- Service Delivery
- Software Deployment
- Stakeholder Management
- Strategic Business
- Strategic Thinking
- Strategy
- Team Leadership
- Time Management
- VMware
- Vendor Management
- Writing
- Written Communication
Mel A. Summary
- Mel A., based in Brisbane, QLD, AU, is currently a Service Delivery Manager at bdna. Mel A. brings experience from previous roles at Area9 IT Solutions, Data#3 and Datacom. Mel A. holds a 2021 - 2023 Diploma of Leadership and Management @ Mentor Education. With a robust skill set that includes Agile Methodologies, Agile Project Management, Analytical Skills, Atlassian Suite, Budgeting and more.
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