MedCall Plus Information

MedCall Plus, the healthcare insource / outsource specialty department of Call Center Sales Pro is launching to bring 40 years of medically-focused communication management expertise to you. Our easy diagnostic plans and contact services will help you overcome the stuck points where patient expectations, call quality, human resources, and budgets come together. From customized packages for practices to telehealth startups and a communications lifeline for major medical networks, we are ready to support you with our extensive portfolio of HIPAA, Joint Commission, and HITECH compliant medically-focused services. Our goal is to Improve patient access, eliminate unnecessary call backs and find how to best reach a one-call resolution for every patient, referral network or physician call. We support staff productivity, and you see the results in your bottom line. We feature a full suite of contact management solutions customized to each account we are privileged to service. Some of our most requested packages include • Appointment Scheduling • Remote Receptionists • Dedicated Agents • OnCall Management • Afterhours / Overflow Caller Support • Patient Intake • Nurse Triage • Secure Texting and Web Portal Self-Service Management • InSource / Outsourcing • Call Center Consultation MedCall Plus is the healthcare specialty department of Call Center Sales Pro, a family of answering service, call center, BPO and call center consulting brands headquartered just outside of Knoxville, TN and led by CEO Janet Livingston, a call center industry veteran of more than three decades. Call Center Sales Pro is a repeat Inc. 5000 Fastest Growing Private Company in America placing at its peak position#1514 in 2021. Led by a team of Stevie Award winning professional industry leaders, CCSP is a Woman-Owned Small Business certified by the U.S. Small Business Authority and a Tennessee Diversity Supplier. The company is a Women's Business Enterprise (WBE) certified through WBENC.