mcil.com Information

MCiL is an independent solutions provider with a specialist area in helping businesses interact with their Customers, Partners and Suppliers. MCiL, was established in the 90s, as an independent applied technology consultancy and software house, specialising in the design and development of process management solutions in customer interaction applications. Our portfolio of solutions encompasses B2C, B2B and B2E reflecting the needs of the modern agile business. Our experience extends to over 17,000 seats of contact centres through creation, consolidation, outsourcing and off shoring and most recently, the downsizing through automation and the return of this essential asset to direct control. Our solutions design and development group provides innovative rapid tailored solutions across a diverse range of applications including electronic retailing, security systems, mobile and fixed communications. MCiL core technologies form the basis for our software applications and our consulting portfolio includes both strategic (why) and tactical (how) business changes are identified and effected. Our return on investment calculations provides confidence to many organisations before they commit to technology projects and reduces the risk of project failure. Our remedial project management helps to recover projects to salvage as much of the investment as possible.