M&C Associates uses 20 technologies like Avaya, Avaya Aura, and Avaya Aura Contact Center. View M&C Associates's complete Tech Stack.
M&C Associates Communications Technology
Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.
Avaya Aura Contact Center (AACC) is an all-in-one omnichannel contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.
Avaya IVR used to automate direct inbound traffic and using scripting to route calls accordingly
Avaya Voice Portal is a Web based and speech enabled interactive voice response system that can accept both traditional DTMF touch tone inputs and prerecorded audio files for output, and VoiceXML2.0 compliant speech applications to guide callers through call flows.
Gmail is a free, advertising-supported email service offered as part of Google's G Suite, with 15GB of storage, color-coded inbox filters and unsend button.
G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data.
M&C Associates Collaboration Technology
Avaya Aura is an enterprise collaboration software.
M&C Associates Customer Management Technology
Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.
M&C Associates Programming Languages And Frameworks Technology
Bootstrap is a free and open-source front-end framework for designing websites and web applications. It contains HTML and CSS-based design templates for typography, forms, buttons, navigation and other interface components, as well as optional JavaScript extensions.
Dojo Toolkit is an open source modular JavaScript library designed to ease the rapid development of cross-platform, JavaScript/Ajax-based applications and web sites.
Font Awesome makes it easy to add vector icons and social logos to their website.
JavaScript is the programming language of HTML and the Web.
jQuery is a cross-platform JavaScript library designed to simplify the client-side scripting of HTML. It is free, open-source software using the permissive MIT License. Web analysis indicates that it is the most widely deployed JavaScript library by a large margin.
script.aculo.us is a JavaScript library built on the Prototype JavaScript Framework, providing dynamic visual effects and user interface elements via the Document Object Model (DOM). It is most notably included with Ruby on Rails and Seaside, but also provided separately to work with other web frameworks and scripting languages.
Scalable Inman Flash Replacement (sIFR) is an open source JavaScript and Adobe Flash dynamic web fonts implementation, enabling the replacement of text elements on HTML web pages with Flash equivalents.
M&C Associates IT Security Technology
Cloudflare mitigates threats from website scraping to application level attacks e.g. SQL Injection and DDOS Protection without any additional hardware.
reCAPTCHA is a CAPTCHA-like system designed by Google to establish that a computer user is human.
M&C Associates Business Intelligence And Analytics Technology
Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.
Top M&C Associates Employees
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15+
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Kelly Ann Palacios
Strategic Account Manager - Northeast at M&C Associates
Summerville, SC, US23 -
Frank Tatulli
Technical Support and Training Manager at M&C Associates
Sparta Township, NJ, US24 -
Diego Pioldi
Director Customer Support at M&C Associates
Hamilton, ON, CA12 -
1
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Ross Randgaard
Director - AACC Solutions at M&C Associates
Gallatin, TN, US25 -
13
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1
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Edward Conroy
Senior Avaya Support Engineer at M&C Associates
Matawan, NJ, US1
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