Mayank Pathak Email & Phone Number

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Director - Customer Service and Implementation @ (October 2025 - Present)
Associate Director - Customer Service @ (April 2023 - October 2025)
Head - Key Accounts @ (March 2020 - April 2023)
Key Accounts Manager @ (September 2018 - March 2020)
Product Specialist @ (August 2017 - September 2018)

K J Somaiya Institute of Management
Master of Business Administration (MBA) - Business Analytics
2025-2026
Dayananda Sagar College of Engineering, BANGALORE
Bachelor of Engineering (B.E.) - Telecommunication Engineering
2012-2016

Account Management
Artificial Intelligence (AI)
Automation
B2B Marketing
Business Development
Business Strategy
CSAT, NPS & Customer Retention
Computer Network Operations
Cross-Functional Team Leadership & Scaling
Customer Experience & Journey Optimization
Customer Service Management
Customer Success
Customer Success Strategy & Operations
Customer Success, Customer Service, Implementation, Onboarding, Account Management
Enterprise Account Management
Escalation Management & RCA
Escalations Management
Freshworks, Salesforce Service Cloud, SQL, Power BI, Tableau, Advanced Excel, Chatbots
Global Customer Service Leadership
KPI Dashboards
Key Accounts
Microsoft Power BI
P&L Management
P&L Management, Vendor Management, Performance Management, Process Improvement
P&L, Vendor & Workforce Management
Process Optimization (Manufacturing)
Reporting
Revenue Growth, Compliance, Risk Management, Service Delivery, SLA Management, NPS, CSAT
SLA, KPI & Performance Management
SQL
SaaS Implementation & Onboarding
Sales
Sales Operations
Service-Level Agreements (SLA)
Support Automation & Workflow Oversight
Support Operations, Customer Experience, Retention, Adoption, Escalation Management
Tableau
Team Leadership
Vendor Management
Voice of Customer (VoC) & Customer Insights
Workflow Automation, Dashboards, Data Analytics, Reporting, Quality Assurance, CRM
Workforce Management

Mayank Pathak, based in Bengaluru, KA, IN, is currently a Director - Customer Service and Implementation at UrbanPiper. Mayank Pathak brings experience from previous roles at UrbanPiper. Mayank Pathak holds a 2025 - 2026 Master of Business Administration (MBA) - Business Analytics @ K J Somaiya Institute of Management. With a robust skill set that includes Account Management, Artificial Intelligence (AI), Automation, B2B Marketing, Business Development and more. Mayank Pathak has 2 emails and 1 mobile phone numbers on RocketReach.