Max Lim Email
Head of Customer and Support Operations - Global @ Permaconn / Radio Data Communications
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Max Lim Location
- Sydney, NSW, AU
Max Lim Work
- Head of Customer and Support Operations - Global @ (August 2025 - Present)
- Manager - CSM and TAM Operations - APAC @ (January 2020 - December 2024)
- Senior IT and Broadcast Infrastructure Monitoring Architect @ (August 2008 - January 2019)
- Field Consultant | Regional Manager, Argent Software @ (January 2006 - August 2008)
- System Administrator @ (January 2005 - January 2006)
- Technical Support and Sales Representative @ (July 2002 - December 2004)
- Technical Services Specialist @ (May 2000 - June 2002)
Max Lim Education
- University of Newcastle
Bachelor of Business Administration - BBA (Business Administration and Management, General)
2002-2005 - TAFE NSW
Electrical Engineering
1998-2000 - Newcastle High School 1994-1997
- Irrawang High School 1992-1993
Max Lim Skills
- Agile Project Management
- Analytical Skills
- Budgeting
- Business Process Improvement
- Channel Partner Development
- Client Onboarding
- Cloud Computing
- Coaching & Mentoring
- Cross-Selling
- Customer Experience
- Customer Journeys
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Success
- Customer Support
- Direct Sales
- Distribution Network Development
- Distributor Management
- Enterprise Software
- Escalations Management
- Global Cross-Functional Team Leadership
- IT Hardware Support
- IT Projects
- Incident Management
- Interpersonal Communication
- LAN-WAN
- Management
- Network Administration
- Onboarding
- Operational Excellence
- Operations Management
- People Management
- Performance Management
- Post-Sales Support
- Problem Solving
- Program Management
- Project Coordination
- Project Delivery
- Project Governance
- Project Implementation
- Project Management
- Relationship Building
- Retail Sales
- Retention Programs
- SaaS Sales
- Server Admin
- Server Administration
- Service Operations
- Software as a Service (SaaS)
- Solution-oriented
- Stakeholder Management
- Strategic Relationships
- Support
- System Monitoring
- Team Building
- Team Leadership
- Team Management
- Technical Enablement
- Technical Presales
- Technical Support
- Time Management
- Troubleshooting
- Upselling
Max Lim Summary
- Max Lim, based in Sydney, NSW, AU, is currently a Head of Customer and Support Operations - Global at Permaconn. Max Lim brings experience from previous roles at Datadog, Australian Broadcasting Corporation (ABC), Argent Software and Giesecke+Devrient. Max Lim holds a 2002 - 2005 Bachelor of Business Administration - BBA in Business Administration and Management, General @ University of Newcastle. With a robust skill set that includes Agile Project Management, Analytical Skills, Budgeting, Business Process Improvement, Channel Partner Development and more. Max Lim has 1 emails on RocketReach.
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