Manager Management Consulting @ (June 2020 - November 2020)
Information Technology Managing Consultant @ (August 2018 - June 2020)
Manager, Business Systems @ (April 2018 - August 2018)
Manager, Business Systems Analysis @ (January 2016 - April 2018)
Director, Claims and Customer Experience @ (January 2014 - January 2016)
Manager, Customer Service @ (October 2008 - December 2013)
Senior Manager @ (September 1998 - July 2008)
Maurice Cook Education
Western Governors University
Masters
2007-2008
Western Governors University
Bachelor of Science - BS
Maurice Cook Skills
Project Management Office (PMO)
Insurance
Continuous Improvement
Contract Management
Business-to-Business (B2B)
Contact Center as a Service (CCaaS)
Business Process Outsourcing (BPO)
Contact Centers
Customer Service Management
Whole Life Insurance
Business Planning
Operations Management
Coaching
Life and Health Insurance License
Workforce Management
Predictive Dialers
Outstanding Customer Service
Customer Satisfaction
Universal Life
Disability Insurance
Term Life Insurance
Health Insurance
Aspect
MBA
CMS
Avaya
Scuba Diving
Employee Benefits
IVR
ACD
Customer Service
Leadership
Life Insurance
Management
Marketing
Time Management
Sales
Public Speaking
Budgets
Microsoft Excel
Microsoft Office
Underwriting
Strategic Planning
Project Management
Capacity Planning
Interwoven
Financial Performance
Corrective Actions
Vendors
Training and Development
Traits
Net
Fee
Motivational Speaking
Advancement
Operating Expenses
Finance
Collecting
Business Administration
Temporary Placement
12.X
Science
Statistics
Utah
Hiring
Charlotte
Auditing
JSP
PowerPoint
Monitors
Cheese
Accounting
Human Resources
Detail Oriented
Portfolio Management
System
Crystal Reports
Business Services
Baltimore
Strategy
Direct Management
Inventory
Strategies
Positive Energy
Training
Policy
Enterprise Software
Walking
Learner
Intranet
Business Management
Documentation
Trains And Add Rails
Research
System Monitoring
Reporting
Call Centers
Analysis
Written
P&L
Power
Test Planning
Business Acumen
Communication
Business Operations
Est
Operations
HTML
Lake Homes
One On One
Avaya Technologies
Seven Habits of Highly Effective People
Automobile
Presentations
Arkansas
Responsibility
Stressful Situations
Policies and Procedures
SALT
Art
Efficiencies
Business Units
Executive Management
Portfolio
Insurance Claims
Mastering
Visio
Financial Services
Business Objects
Microsoft Word
Business Process
Special Projects
Interviews
Restaurants
Timber
Problem Solving
Stick
Coordinate
Maurice Cook Summary
Maurice Cook, based in Chicago, IL, US, is currently a Senior BPO Operations Manager at Wipro. Maurice Cook brings experience from previous roles at Accenture, NTT Data Services, Tata Consultancy Services and Transamerica. Maurice Cook holds a 2007 - 2008 Masters @ Western Governors University. With a robust skill set that includes Project Management Office (PMO), Insurance, Continuous Improvement, Contract Management, Business-to-Business (B2B) and more. Maurice Cook has 2 emails and 2 mobile phone numbers on RocketReach.
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