Matthew Ward Email & Phone Number
VP-Senior Contact Center Manager @ Flagstar Bank
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Matthew Ward Location
- Urbandale, IA, US
Matthew Ward Work
- 2021 -now VP-Senior Contact Center Manager @
- 2015 -2021 VP-Complaint Resolution Manager | Executive Office @
- 2002 -2015 VP-Senior Manager | Collections Director and Lockbox Back Office Management @
- 1999 -2002 Collections Director-Healthcare Operations @
Matthew Ward Education
- Southern Illinois University, Carbondale
Matthew Ward Skills
- Risk Management
- Compliance
- Call Center
- Mortgage
- P&L
- Process Improvement
- Performance Management
- Change Management
- Customer Service
- Problem Solving
- Operations Management
- Financial Analysis
- Customer Relations
- Team Building
- Executive Management
- Team Leadership
- Coaching
- Training
- Leadership
- Call Centers
- Mortgage Lending
- Real Estate Financing
- Complaint Management
- Residential Homes
- Retail
- Financial Services
- Mortgage Servicing
- Management
- FHA
- Customer Relationship Management Crm
- Business Process Improvement
- Building Relationships
- Banking
- NMLS
- First Time Home Buyers
- Operational Excellence
- Strategic Planning
- Real Estate
- Conventional
- Microsoft Excel
- Loan Origination
- Credit
- VA
- Sales
- Residential
- Customer Satisfaction
- Investment Properties
- Client Retention
- Refinance
- Loans
- Finance
- Underwriting
- Credit Analysis
- Consumer Lending
- Mortgage Banking
- Small Business Lending
- Customer Relationship Management
Matthew Ward Summary
- Matthew Ward, based in Urbandale, IA, US, is currently a VP-Senior Contact Center Manager at Flagstar Bank. Matthew Ward brings experience from previous roles at Wells Fargo, Citi and Omnium Worldwide, Inc.. Matthew Ward holds a Southern Illinois University, Carbondale. With a robust skill set that includes Risk Management, Compliance, Call Center, Mortgage, P&L and more. Matthew Ward has 1 emails and 2 mobile phone numbers on RocketReach.
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