Matthew Walsh Email

Customer Success Manager @ PaperDrop

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Matthew Walsh Location

Peterborough, GB

Matthew Walsh Work

Customer Success Manager @ (January 2025 - Present)
Customer Experience Manager @ Wavenet UK Ltd (May 2022 - December 2025)
National Account Manager @ Wavenet UK Ltd (November 2019 - May 2022)
Service Manager - Customer Experience @ (April 2022 - November 2024)
BCS Regional Account Manager @ (November 2019 - June 2022)
Portfolio Account Manager @ (September 2017 - November 2019)
Customer Relations Specialist @ (September 2014 - September 2017)
Customer Advisor @ (September 2014 - October 2016)
Administrator @ (February 2014 - September 2014)
Events Specialist @ DHL Inside Track (May 2013 - March 2014)
Sales representitive @ TSA Telco Group (October 2012 - December 2012)
Bartender and Server @ Premier Inn (May 2010 - June 2012)
Customer Manager @ RSA (May 2007 - June 2012)

Matthew Walsh Education

Sawtry Community College
Business studies (Sociology)
1999-2007
Sawtry Community College

Matthew Walsh Skills

Account Management
Active Listening
Administration
B2B
B2C
Bartending
Business Development
Business Process Improvement
Business Relationship Management
Business-to-Business (B2B)
CRM Software
Change Management
Claim
Client Relations
Client Training
Cloud Storage
Cold Calling
Communication
Complaint Management
Conflict Management
Conflict Resolution
Contact Centers
Contract Negotiation
Corporate Events
Credit Control
Cross-Selling
Customer Experience
Customer Experience Management
Customer Journey Mapping
Customer Journeys
Customer Loyalty
Customer Marketing
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Satisfaction (CSAT)
Customer Service
Customer Service Management
Customer Support
Data Analysis
Data-driven Decision Making
Decision-Making
Dispute Resolution
Easily Adaptable
Employee Training
GPS Devices
GPS Tracking
Graduate Recruitment
HubSpot
Information Technology
Insurance
Interpersonal Skills
KPI Reporting
Key Account Management
Lead Generation
Leadership
Liability
Live Events
Management
Marketing
Marketing Strategy
Microsoft Office
Negotiation
New Business Development
Organization Skills
People Management
Performance Management
Performance Reviews
Portfolio Management
Presentation Skills
Process Improvement
Project Management
Property
Recruiting
Retention Strategies
Sales
Sales Management
Sales Processes
Sales and Marketing
Small and Medium-Sized Enterprises (SME)
Software as a Service (SaaS)
Special Events
Stakeholder Engagement
Strategic Planning
Strategic Thinking
Superoffice CRM
Supervisory Skills
System Implementations
Team Building
Team Leadership
Teamwork
Technical Support
Telecommunications
Time Management
Training
Underwriting
Upselling
Wireless Networking
Working Environment
Zendesk

Matthew Walsh Summary

Matthew Walsh, based in Peterborough, GB, is currently a Customer Success Manager at PaperDrop. Matthew Walsh brings experience from previous roles at Wavenet UK Ltd and Wavenet Connected. Matthew Walsh holds a 1999 - 2007 Business studies in Sociology @ Sawtry Community College. With a robust skill set that includes Account Management, Active Listening, Administration, B2B, B2C and more. Matthew Walsh has 1 emails on RocketReach.