Matthew Sullivan Email
Head of Customer Service Experience Insights @ Springer Nature Group
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Matthew Sullivan Location
- Bradford-on-Avon, GB
Matthew Sullivan Work
- 2025 -now Head of Customer Service Experience Insights @
- 2020 -2025 Global Head of Customer Experience @
- 2017 -2020 Senior Customer Experience Manager @
- 2014 -2017 CRM Systems and Reporting Manager @
- 2010 -2014 Information Systems Manager @ spokenfor
- 2005 -2010 Client Reporting and Quality Manager @ Telegen
Matthew Sullivan Education
- University of Sussex 2003-2005
- King Edward's School, Bath 1995-2002
Matthew Sullivan Skills
- Team Management
- Stakeholder Management
- Business Process Improvement
- CRM
- Call Centers
- Change Management
- Performance Management
- Customer Experience
- Account Management
- Outsourcing
- Contact Centers
Matthew Sullivan Summary
- Matthew Sullivan, based in Bradford-on-Avon, GB, is currently a Head of Customer Service Experience Insights at Springer Nature. Matthew Sullivan brings experience from previous roles at The Guardian, News UK and spokenfor. Matthew Sullivan holds a 2003 - 2005 University of Sussex. With a robust skill set that includes Team Management, Stakeholder Management, Business Process Improvement, CRM, Call Centers and more. Matthew Sullivan has 3 emails on RocketReach.
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