Matthew Sullivan Email
Head of Customer Service Experience Insights @ Springer Nature Group
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Matthew Sullivan Location
- Bradford-on-Avon, GB
Matthew Sullivan Work
- Head of Customer Service Experience Insights @ (November 2025 - Present)
- Global Head of Customer Experience @ (October 2020 - June 2025)
- Senior Customer Experience Manager @ (April 2017 - October 2020)
- CRM Systems and Reporting Manager @ (June 2014 - April 2017)
- Information Systems Manager @ spokenfor (June 2010 - June 2014)
- Client Reporting and Quality Manager @ Telegen (June 2005 - May 2010)
Matthew Sullivan Education
- University of Sussex 2003-2005
- King Edward's School, Bath 1995-2002
Matthew Sullivan Skills
- Team Management
- Stakeholder Management
- Business Process Improvement
- CRM
- Call Centers
- Change Management
- Performance Management
- Customer Experience
- Account Management
- Outsourcing
- Contact Centers
Matthew Sullivan Summary
- Matthew Sullivan, based in Bradford-on-Avon, GB, is currently a Head of Customer Service Experience Insights at Springer Nature. Matthew Sullivan brings experience from previous roles at The Guardian, News UK and spokenfor. Matthew Sullivan holds a 2003 - 2005 University of Sussex. With a robust skill set that includes Team Management, Stakeholder Management, Business Process Improvement, CRM, Call Centers and more. Matthew Sullivan has 3 emails on RocketReach.
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