2015 -2020 Regional Head of Business Services, Asia Pacific International Countries @
2011 -2015 Country Head, Change Delivery @
2009 -2011 Senior Manager, Service Delivery Asia Pacific @
2006 -2009 Vice President Operations @
2004 -2006 Senior Customer Services Manager, Mortgage Service Centre @
1988 -2004 Operations Manager @
Matthew Pickard Education
Batley Grammar School
(A Levels)
1981-1988
Matthew Pickard Skills
Leadership
Customer Experience
IT Strategy
BPO
Banking
Business Transformation
Stakeholder Management
PMO
Call Center
People Management
Credit Cards
Payments
Portfolio Management
Business Process Re Engineering
Financial Risk
Business Analysis
Relationship Management
Credit Risk
Vendor Management
Team Management
Team Leadership
Process Improvement
Strategy
Financial Services
Offshoring
Performance Management
AML
Management Consulting
Operations Management
Project Portfolio Management
Program Management
Risk Management
Business Process
Change Management
Customer Service
Operational Risk
Back Office
Business Process Improvement
Governance
Operational Risk Management
Business Strategy
Management
Outsourcing
Retail Banking
Call Centers
Service Delivery
Project Delivery
CRM
Analysis
Internet Banking
Matthew Pickard Summary
Matthew Pickard, based in Holmfirth, GB, is currently a Vice President, Commercial Solutions at Conduent. Matthew Pickard brings experience from previous roles at Conduent. Matthew Pickard holds a 1981 - 1988 Batley Grammar School. With a robust skill set that includes Leadership, Customer Experience, IT Strategy, BPO, Banking and more. Matthew Pickard has 2 emails on RocketReach.
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