Matthew Jackson Email & Phone Number
Help Desk Manager @ Level 10, LLC
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Matthew Jackson Location
- Knoxville, TN, US
Matthew Jackson Work
- Help Desk Manager @ (February 2024 - Present)
- IT Service Desk Manager @ (June 2022 - September 2024)
- Senior Technical Support Manager @ (October 2019 - June 2022)
- IT Service Desk Manager @ thyssenkrupp Elevator (November 2017 - October 2019)
- Helpdesk Manager @ (December 2016 - October 2017)
- Helpdesk Manager @ NC Fast (March 2016 - December 2016)
- Operations Manager @ (April 2015 - November 2015)
- IT Support Manager @ (March 2013 - January 2015)
- Division Manager, Customer Support Services @ Metropolitan Government of Nashville and Davidson County (May 2012 - February 2013)
- IT Client Services Manager @ (February 2011 - June 2012)
- Senior Consultant @ (January 2007 - January 2010)
- Director Helpdesk Services @ RSG (January 2003 - January 2005)
- Manager, Helpdesk and Desktop Services @ (January 1997 - January 2004)
- Production Support Analyst @ (January 1992 - January 1994)
Matthew Jackson Skills
- Leadership
- Microsoft Office
- Customer Service
- Help Desk Support
- Data Center
- Project Management
- Personal Development
- Incident
- Software Documentation
- Visio
- Telecommunications
- Microsoft Excel
- System Administration
- Account Management
- IT Operations
- Windows Server
- Windows
- Troubleshooting
- Network Security
- SharePoint
- Process Improvement
- IT Service Management
- Team Leadership
- Information Technology
- Problem Management
- Customer Satisfaction
- Personnel Management
- VMware
- Windows XP
- Windows 7
- Management
- IT Operations Management
- Ticketing
- Service Desk
- Customer Interaction
- Ticketing Software
- Client Services
- Communication
- Ticketing Systems
- Service Now.Com
- Help Desk Implementation
- KPI Reports
- IT Service Delivery
- Teamwork
- IT Management
- IT Asset Management
Matthew Jackson Summary
- Matthew Jackson, based in Knoxville, TN, US, is currently a Help Desk Manager at Level 10, LLC. Matthew Jackson brings experience from previous roles at Bluegreen Vacations, Relatient, thyssenkrupp Elevator and 22nd Century Technologies Inc.. With a robust skill set that includes Leadership, Microsoft Office, Customer Service, Help Desk Support, Data Center and more. Matthew Jackson has 3 emails and 2 mobile phone numbers on RocketReach.
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