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Matthew Jackson Location
Knoxville, TN, US
Matthew Jackson Work
2024 -now Help Desk Manager @
2022 -2024 IT Service Desk Manager @
2019 -2022 Senior Technical Support Manager @
2017 -2019 IT Service Desk Manager @ thyssenkrupp Elevator
2016 -2017 Helpdesk Manager @
2016 -2016 Helpdesk Manager @ NC Fast
2015 -2015 Operations Manager @
2013 -2015 IT Support Manager @
2012 -2013 Division Manager, Customer Support Services @ Metropolitan Government of Nashville and Davidson County
2011 -2012 IT Client Services Manager @
2007 -2010 Senior Consultant @
2003 -2005 Director Helpdesk Services @ RSG
1997 -2004 Manager, Helpdesk and Desktop Services @
1992 -1994 Production Support Analyst @
Matthew Jackson Skills
Leadership
Microsoft Office
Customer Service
Help Desk Support
Data Center
Project Management
Personal Development
Incident
Software Documentation
Visio
Telecommunications
Microsoft Excel
System Administration
Account Management
IT Operations
Windows Server
Windows
Troubleshooting
Network Security
SharePoint
Process Improvement
IT Service Management
Team Leadership
Information Technology
Problem Management
Customer Satisfaction
Personnel Management
VMware
Windows XP
Windows 7
Management
IT Operations Management
Ticketing
Service Desk
Customer Interaction
Ticketing Software
Client Services
Communication
Ticketing Systems
Service Now.Com
Help Desk Implementation
KPI Reports
IT Service Delivery
Teamwork
IT Management
IT Asset Management
Matthew Jackson Summary
Matthew Jackson, based in Knoxville, TN, US, is currently a Help Desk Manager at Level 10, LLC. Matthew Jackson brings experience from previous roles at Bluegreen Vacations, Relatient, thyssenkrupp Elevator and 22nd Century Technologies Inc.. With a robust skill set that includes Leadership, Microsoft Office, Customer Service, Help Desk Support, Data Center and more. Matthew Jackson has 3 emails and 2 mobile phone numbers on RocketReach.
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