Matthew Ives Email & Phone Number
IT Service Manager @ Nationwide Building Society
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Matthew Ives Location
- Swindon, GB
Matthew Ives Work
- IT Service Manager @ (October 2024 - Present)
- IT Service Performance Manager @ (October 2019 - Present)
- Payments Service Manager @ (October 2018 - October 2019)
- IT Service Performance Manager @ (January 2015 - October 2018)
- Change consultant @ (April 2013 - January 2015)
- IT Support Analyst @ (April 2011 - April 2013)
- Internet services consultant @ (April 2009 - April 2011)
- Customer Service Representative @ (August 2008 - April 2009)
Matthew Ives Education
- Swindon college
Btec national diploma (Information Technology)
2005-2007 - Greendown 1999-2005
Matthew Ives Skills
- Analytical Skills
- Business Requirements
- Change Management
- Change Requests
- Communication
- Confluence
- Continuous Improvement
- Coordination Skills
- Customer Satisfaction
- Customer Service
- Data Analysis
- Defining Requirements
- English
- Financial Services
- IT Escalation
- IT Service Management
- IT Service Management Tools
- IT Strategy
- ITIL
- Incident Management
- Incident Response
- Information Technology
- Interpersonal Skills
- Jira
- Key Performance Indicators
- Microsoft Excel
- Microsoft Office
- Microsoft Power BI
- Oral Communication
- Presentation Skills
- Problem Management
- Problem Solving
- Project Plans
- Public Speaking
- Requirements Gathering
- Resolving Issues
- Root Cause
- Root Cause Analysis
- Service Availability
- Service Improvement
- Service-Level Agreements (SLA)
- ServiceNow
- Stakeholder Engagement
- Stakeholder Management
- Strategy
- Technical Understanding
- Trend Analysis
- Analysis
- Strategic Planning
- Leadership
Matthew Ives Summary
- Matthew Ives, based in Swindon, GB, is currently a IT Service Manager at Nationwide Building Society. Matthew Ives brings experience from previous roles at Nationwide Building Society. Matthew Ives holds a 2005 - 2007 Btec national diploma in Information Technology @ Swindon college. With a robust skill set that includes Analytical Skills, Business Requirements, Change Management, Change Requests, Communication and more. Matthew Ives has 3 emails on RocketReach.
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