Matthew Hester Email & Phone Number
Manager, Digital Channels @ Finastra
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Matthew Hester Location
- Oshawa, ON, CA
Matthew Hester Work
- 2017 -now Manager, Digital Channels @
- 2014 -2017 Leader, Routing Strategies and Intraday Management @
- 2011 -2014 Workforce Manager @ The Minacs Group
- 2008 -2011 Workforce (Intraday) Team Manager @ The Minacs Group
- 2005 -2008 Real-Time and Traffic Coordinator @ The Minacs Group
- 2003 -2005 Customer Service Representative @ The Minacs Group
Matthew Hester Education
- Loyalist College
Associates (Television Broadcasting)
2000-2002
Matthew Hester Skills
- IEX
- Workforce Management
- Contact Centre
- Call Center
- BPO
- Contact Centers
- IEX Total View
- Vendor Management
- Forecasting
- CRM
- Team Management
- Call Center Development
- Management
- Account Management
- Avaya
- Customer Experience
- Call Centers
- Operations Management
- Public Speaking
- Offshoring
- Microsoft Excel
- Customer Service
- Business Process Improvement
- Outsourcing
Matthew Hester Summary
- Matthew Hester, based in Oshawa, ON, CA, is currently a Manager, Digital Channels at Finastra. Matthew Hester brings experience from previous roles at Finastra and The Minacs Group. Matthew Hester holds a 2000 - 2002 Associates in Television Broadcasting @ Loyalist College. With a robust skill set that includes IEX, Workforce Management, Contact Centre, Call Center, BPO and more. Matthew Hester has 3 emails and 1 mobile phone numbers on RocketReach.
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