Matthew Gordon Email

Director, Platform and Client Operations @ Mosaic

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Matthew Gordon Location

Lambton Shores, ON, CA

Matthew Gordon Work

2023 - now Director, Platform and Client Operations @
2021 - 2023 Customer Service Manager @
2019 - 2020 Manager Ting Internet Customer Support @
2015 - 2018 Customer Relations Manager @
2016 - 2017 Store Launch Lead @
2013 - 2015 Service Delivery Manager @
2011 - 2013 Operations Manager @
2011 - 2011 Team Manager @
2007 - 2011 Team Manager @
2005 - 2007 Training Co-ordinator @

Matthew Gordon Education

Niagara district secondary school

Matthew Gordon Skills

Workforce Management
Call Centers
Service Delivery
Management
Contact Centers
Operations Management
Business Process Improvement
Training
BPO
Leadership
Employee Training
Customer Satisfaction
Outsourcing
Call Center
Team Management
Customer Experience
Process Improvement
Call Center Development
Team Leadership
Coaching
Training Delivery
Performance Management
CRM
Transition Management
Profit Center Management
Customer Retention
Technical Support
ACD
Change Management
Troubleshooting
Project Planning
Vendor Management
Avaya
Inbound Marketing
Offshoring
Employee Engagement
Quality Assurance
COPC
Service Desk
Telecommunications
Six Sigma
Software Documentation
Account Management
Metrics
IEX
Training development
IVR
P&L Management
Sla
Customer Service
Operations
Project Management
Business Process
Microsoft Office
Public Speaking
Marketing

Matthew Gordon Summary

Matthew Gordon, based in Lambton Shores, ON, CA, is currently a Director, Platform and Client Operations at Mosaic. Matthew Gordon brings experience from previous roles at Mosaic, Tucows and Loblaw Digital. Matthew Gordon holds a Niagara district secondary school. With a robust skill set that includes Workforce Management, Call Centers, Service Delivery, Management, Contact Centers and more. Matthew Gordon has 1 emails on RocketReach.

Matthew Gordon Emails

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Top Mosaic Employees

Rita Sugrive

Administration and Support Specialist

Calgary, AB, CA

gmail.com
wearemosaic.ca

+1 403-802-XXXX

Andy Potvin

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apworks.ca

+1 416-516-XXXX
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Jeffrey Nelson

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Kitchener, ON, CA

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Geethashree Chandrashekar

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