Matthew Gordon Email
Director, Platform and Client Operations @ Mosaic
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Matthew Gordon Location
- Lambton Shores, ON, CA
Matthew Gordon Work
- Director, Platform and Client Operations @ (August 2023 - Present)
- Customer Service Manager @ (November 2021 - August 2023)
- Manager Ting Internet Customer Support @ (August 2019 - June 2020)
- Customer Relations Manager @ (July 2015 - November 2018)
- Store Launch Lead @ (December 2016 - December 2017)
- Service Delivery Manager @ (May 2013 - March 2015)
- Operations Manager @ (August 2011 - April 2013)
Matthew Gordon Education
- Niagara district secondary school
Matthew Gordon Skills
- ACD
- Account Management
- Amazon Web Services (AWS)
- Avaya
- BPO
- Business Process Improvement
- COPC
- CRM
- Call Center
- Call Center Development
- Call Centers
- Change Management
- Coaching
- Compliance PCI
- Contact Centers
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Success
- Employee Engagement
- Employee Training
- Enterprise Software
- IEX
- IVR
- Inbound Marketing
- Leadership
- Management
- Metrics
- Mobile Applications
- Offshoring
- Operations Management
- Outsourcing
- P&L Management
- Performance Management
- Platform Operation
- Process Improvement
- Product Operations
- Product Strategy
- Profit Center Management
- Program Management
- Project Planning
- Quality Assurance
- Service Delivery
- Service Desk
- Six Sigma
- Sla
- Software Documentation
- Software as a Service (SaaS)
- Team Leadership
- Team Management
- Technical Support
- Telecommunications
- Training
- Training Delivery
- Training development
- Transition Management
- Troubleshooting
- Vendor Management
- Workforce Management
- Operations
- Project Management
- Business Process
- Microsoft Office
- Public Speaking
- Marketing
Matthew Gordon Summary
- Matthew Gordon, based in Lambton Shores, ON, CA, is currently a Director, Platform and Client Operations at Mosaic. Matthew Gordon brings experience from previous roles at Mosaic, Tucows and Loblaw Digital. Matthew Gordon holds a Niagara district secondary school. With a robust skill set that includes ACD, Account Management, Amazon Web Services (AWS), Avaya, BPO and more. Matthew Gordon has 1 emails on RocketReach.
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