Matthew Ford Email & Phone Number
Director, Customer Support @ Paytronix
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Matthew Ford Location
- Ashland, MA, US
Matthew Ford Work
- Director, Customer Support @ (April 2023 - Present)
- Manager, Customer Support @ (September 2021 - April 2023)
- Technical Support Specialist @ (January 2021 - September 2021)
- Technical Support Associate, Technical Support Services @ (August 2020 - December 2020)
- Senior Manager, Customer Care Operations and Knowledge Manager @ (May 2007 - February 2020)
- Manager, Customer Care @ (May 2004 - May 2007)
- Team Leader, Technical Services @ (September 2001 - May 2004)
- Technical Support Analyst @ (October 1998 - September 2001)
Matthew Ford Education
- College of the Holy Cross
BA (History)
1993-1997 - St. John's High School 1990-1993
Matthew Ford Skills
- Customer Service Management
- Communication
- Product Support
- Strategic Thinking
- Key Performance Indicators
- CRM
- Management
- Enterprise Software
- Software Documentation
- Cloud Computing
- Business Analysis
- Analysis
- Program Management
- Strategy
- Integration
- Troubleshooting
- ERP
- Customer Relationship Management (CRM)
- Technical Support
- Solution Selling
- Requirements Analysis
- Software Implementation
- Vendor Management
- Call Center
- Software Project Management
- Business Process
- Customer Satisfaction
- Data Analysis
- SaaS
- SharePoint
- Databases
- Microsoft SQL Server
- Salesforce.com
- Access
- Software as a Service (SaaS)
- Visio
- Microsoft Teams
- Team Leadership
- Training
- Customer Service
- Team Building
- Emotional Intelligence
- Leadership
- Critical Thinking
- Decision-Making
- Problem Solving
- Process Improvement
- Influence Others
- Delegation
- Virtual Collaboration
- Windows
- SDLC
- Intelligent Call Routing
- Captivate
- SnagIt
- Mockups
- Web Design
- Social Media
- Self Service
- Customer Relationship Management Crm
- Software as a Service Saas
- Customer Relationship Management
- Software as a Service
Matthew Ford Summary
- Matthew Ford, based in Ashland, MA, US, is currently a Director, Customer Support at Paytronix. Matthew Ford brings experience from previous roles at Paytronix Systems, Harvard Business School and Deltek. Matthew Ford holds a 1993 - 1997 BA in History @ College of the Holy Cross. With a robust skill set that includes Customer Service Management, Communication, Product Support, Strategic Thinking, Key Performance Indicators and more. Matthew Ford has 3 emails and 5 mobile phone numbers on RocketReach.
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