Matthew Conlon Email & Phone Number
Associate Director of Technology Services @ University of Massachusetts Lowell
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Matthew Conlon Location
- Lowell, MA, US
Matthew Conlon Work
- Associate Director of Technology Services @ (January 2026 - Present)
- Manager of Technology Services @ (June 2018 - January 2026)
- Manager of Digital Learning Centers @ (May 2017 - June 2018)
- Technical Support Engineer (Platform Engineer) @ (April 2015 - May 2017)
- Adjunct Faculty @ (January 2013 - January 2017)
- IT Specialist @ (October 2010 - April 2015)
- Technical Support Specialist @ (June 2006 - September 2010)
- Help Desk Analyst @ (September 2003 - June 2006)
Matthew Conlon Education
- UMass Boston
Master's of Science (Information Technology)
2008-2010 - Bridgewater State University
Bachelor of Science - BS (Information Technology)
2001-2006
Matthew Conlon Skills
- Active Directory
- Apple Software
- Application Management
- Application Support
- Asset Management
- Bomgar
- Business Relationship Management
- Call Center Administration
- Call Center Development
- Communication
- Computer Hardware
- Computer Hardware Installation
- Computer Hardware Troubleshooting
- Computer Networking
- Computer Security
- Customer Relationship Management (CRM)
- Customer Service
- Customer Service Operations
- Dell Computers
- Dell KACE
- Desktop Application Support
- Endpoint
- Enterprise Resource Planning (ERP)
- Hardware Asset Management
- Help Desk Implementation
- Higher Education
- IT Hardware Support
- IT Management
- IT Operations
- ITIL
- ITSM
- Information Systems
- Information Technology
- Ivanti
- JAMF
- Key Performance Indicators
- Knowledge Management
- Leadership
- Mac
- Management
- Management Software
- Microsoft Certified Desktop Support Technician (MCDST)
- Microsoft Intune
- Microsoft Office
- Microsoft Products
- Microsoft Teams
- Networking
- OS X
- Office 365
- Operating Systems
- Performance Metrics
- Phone Etiquette
- Print Management
- Printer Support
- Problem Solving
- Remote Desktop
- Remote Troubleshooting
- Remote User Support
- Root Cause Analysis
- Salesforce
- Scripting
- Service Delivery
- Service Desk
- Service-Level Agreements (SLA)
- ServiceNow
- Software Development Life Cycle (SDLC)
- Software Installation
- Software Troubleshooting
- System Administration
- Technical Support
- Troubleshooting
- VMware
- Vendor Management
- Vendor Partnerships
- Virtualization
- Windows
- Windows 10
- Windows 11
- Windows 7
Matthew Conlon Summary
- Matthew Conlon, based in Lowell, MA, US, is currently a Associate Director of Technology Services at University of Massachusetts Lowell. Matthew Conlon brings experience from previous roles at University of Massachusetts Lowell. Matthew Conlon holds a 2008 - 2010 Master's of Science in Information Technology @ UMass Boston. With a robust skill set that includes Active Directory, Apple Software, Application Management, Application Support, Asset Management and more. Matthew Conlon has 1 emails and 2 mobile phone numbers on RocketReach.
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