Matthew Brock Email & Phone Number
Director – Shared Services and Call Centers @ Catalyst Solutions
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Matthew Brock Location
- Las Vegas, NV, US
Matthew Brock Work
- 2023 -now Director – Shared Services and Call Centers @
- 2022 -2023 Client Audit Lead @
- 2020 -2023 Company Owner @ Little Red Wagon
- 2017 -2020 Director of Claims Operations (OptumCare) @
- 2017 -2017 Strategic Account Manager @
- 2016 -2016 Site Director - Customer Service @
- 2007 -2016 Director, Operations - Financial Care @
- 2007 -2016 Director of Operations @ Expert Global Solutions (EGS)
- 2003 -2007 Collection Manager @ PeopleSupport, Inc.
Matthew Brock Education
- cuesta college
(Business Administration and Management, General)
1998-2000 - Paso Robles High School 1994-1998
Matthew Brock Skills
- Workforce Management
- Process Improvement
- BPO
- Strategy
- Call Center
- Management
- Operations Management
- Customer Service
- Training
- Performance Management
- Team Leadership
- Outsourcing
- Leadership
- Quality Assurance
- Customer Experience
- Call Centers
- Vendor Management
- Business Development
- Human Resources
- Analysis
- Service Delivery
- Business Planning
- Telecommunications
- P&L Management
- Employee Engagement
- Customer Satisfaction
- Business Analysis
- New Business Development
- Employee Training
- Change Management
- Team Building
- Account Management
- Coaching
- CRM
- Program Management
- Financial Services
- Team Management
- Customer Retention
- Strategic Planning
- Forecasting
- Negotiation
- Credit Cards
- Offshoring
- Risk Management
- Call Center Development
- Analytics
- Leadership Development
- Talent Acquisition
- Employee Relations
- Recruiting
- Microsoft Office
- Financial Analysis
- Project Management
- Finance
- PowerPoint
- Microsoft Word
- Claim
Matthew Brock Summary
- Matthew Brock, based in Las Vegas, NV, US, is currently a Director – Shared Services and Call Centers at Catalyst Solutions. Matthew Brock brings experience from previous roles at TSI - Transworld Systems Inc., Little Red Wagon, UnitedHealth Group and Transworld Systems. Matthew Brock holds a 1998 - 2000 cuesta college. With a robust skill set that includes Workforce Management, Process Improvement, BPO, Strategy, Call Center and more. Matthew Brock has 3 emails and 2 mobile phone numbers on RocketReach.
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