Matthew Brock Email & Phone Number
Director – Shared Services and Call Centers @ Catalyst Solutions
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Matthew Brock Location
- Las Vegas, NV, US
Matthew Brock Work
- Director – Shared Services and Call Centers @ (February 2023 - Present)
- Client Audit Lead @ (March 2022 - May 2023)
- Company Owner @ Little Red Wagon (July 2020 - May 2023)
- Director of Claims Operations (OptumCare) @ (July 2017 - April 2020)
- Strategic Account Manager @ (January 2017 - July 2017)
- Site Director - Customer Service @ (February 2016 - October 2016)
- Director, Operations - Financial Care @ (June 2007 - February 2016)
- Director of Operations @ Expert Global Solutions (EGS) (June 2007 - February 2016)
- Collection Manager @ PeopleSupport, Inc. (August 2003 - June 2007)
Matthew Brock Education
- cuesta college
(Business Administration and Management, General)
1998-2000 - Paso Robles High School 1994-1998
Matthew Brock Skills
- Workforce Management
- Process Improvement
- BPO
- Strategy
- Call Center
- Management
- Operations Management
- Customer Service
- Training
- Performance Management
- Team Leadership
- Outsourcing
- Leadership
- Quality Assurance
- Customer Experience
- Call Centers
- Vendor Management
- Business Development
- Human Resources
- Analysis
- Service Delivery
- Business Planning
- Telecommunications
- P&L Management
- Employee Engagement
- Customer Satisfaction
- Business Analysis
- New Business Development
- Employee Training
- Change Management
- Team Building
- Account Management
- Coaching
- CRM
- Program Management
- Financial Services
- Team Management
- Customer Retention
- Strategic Planning
- Forecasting
- Negotiation
- Credit Cards
- Offshoring
- Risk Management
- Call Center Development
- Analytics
- Leadership Development
- Talent Acquisition
- Employee Relations
- Recruiting
- Microsoft Office
- Financial Analysis
- Project Management
- Finance
- PowerPoint
- Microsoft Word
- Claim
Matthew Brock Summary
- Matthew Brock, based in Las Vegas, NV, US, is currently a Director – Shared Services and Call Centers at Catalyst Solutions. Matthew Brock brings experience from previous roles at TSI - Transworld Systems Inc., Little Red Wagon, UnitedHealth Group and Transworld Systems. Matthew Brock holds a 1998 - 2000 cuesta college. With a robust skill set that includes Workforce Management, Process Improvement, BPO, Strategy, Call Center and more. Matthew Brock has 3 emails and 2 mobile phone numbers on RocketReach.
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