Matthew Archibald Email & Phone Number
Head of Customer Success and Production @ Skribe
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Matthew Archibald Location
- Conroe, TX, US
Matthew Archibald Work
- Head of Customer Success and Production @ (February 2026 - Present)
- Manager Customer Support and Calendar Operations @ (September 2024 - Present)
- Business Process Analyst @ (April 2024 - September 2024)
- Director of Court Reporting @ Calloquy, PBC (September 2023 - September 2024)
- Disputes Lead @ (May 2023 - September 2023)
- Court Reporter Manager @ (January 2021 - May 2023)
- Calendar Department @ COURT REPORTERS CLEARINGHOUSE, INC (January 2020 - January 2021)
- Corrections Officer III @ (July 2019 - January 2020)
- Probation Corrections Officer @ San Bernardino County Probation Department (January 2018 - June 2019)
- Office Manager @ M&M Court Reporters, Inc. (February 2008 - January 2018)
Matthew Archibald Skills
- Cross-team Collaboration
- CRM Software
- Business Reviews
- Focussed
- Customer Relationship Management (CRM)
- Zendesk
- Writing
- Conflict Resolution
- Chat
- Renewals
- Product Adoption
- Influential Communicator
- Upselling
- Product Demonstration
- Presentations
- Team Performance
- Mid-Market
- Workload Prioritization
- Reliability
- Customer Engagement
- Build Strong Relationships
- Teamwork
- Passionate about Work
- Account Management
- Team Building
- Team Leadership
- Business Process Improvement
- Customer Service Management
- Customer Negotiations
- Interpersonal Communication
- Net Promoter Score
- Organization Skills
- Dispute Resolution
- Customer Retention
- Office Administration
- Customer Support
- Customer Service Operations
- Analytical Skills
- Depositions
- Customer Experience
- Management
- Customer Advocacy
- Coaching
- Problem Solving
- Key Performance Indicators
- Customer Success
- Public Sector
- Relationship Development
- Summary Reports
- Oral Communication
- Networking Events
- Interpersonal Skills
- Confidentiality
- Communication Training
- Communication
- Client Relations
- Microsoft Excel
- Microsoft Office
- Customer Relations
- Customer Satisfaction
- Knowledge Base
- Customer Service
- Strategic Planning
- Leadership
- Negotiation
- Project Management
- Training
- Contract Negotiation
- New Business Development
- Process Improvement
- Marketing
- Performance Management
- Objectives and Key Results (OKRs)
- Goal Setting
Matthew Archibald Summary
- Matthew Archibald, based in Conroe, TX, US, is currently a Head of Customer Success and Production at Skribe. Matthew Archibald brings experience from previous roles at Remote Legal Court Reporting, Calloquy, PBC and Steno. With a robust skill set that includes Cross-team Collaboration, CRM Software, Business Reviews, Focussed, Customer Relationship Management (CRM) and more. Matthew Archibald has 3 emails and 3 mobile phone numbers on RocketReach.
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