Director Of Education Services @ (August 2022 - June 2024)
Sr. Manager of Customer Education and Resources @ (July 2021 - July 2022)
Manager of Learning and Development @ (September 2019 - July 2021)
Manager of Learning and Development @ (December 2017 - September 2019)
Learning Consultant @ (November 2016 - November 2017)
Operations Manager @ (November 2014 - October 2016)
Matt Thorne Education
University of Missouri-Kansas City 1995-1997
Metropolitan Community College
Associate of Arts - AA
1992-1994
Matt Thorne Skills
CRM Software
Channel Partners
Job Aids
Project Plans
Facilitation
Digital Adoption Platforms
Resource Development
Train the Trainer
Oral Communication
Employee Learning & Development
New Hire Orientations
Business-to-Business (B2B)
Streamlining Operations
Curriculum
Instructional Design
Management
Coaching
Supervisory Skills
Software
Articulate 360
Scrum
Operations Management
Team Leadership
Strategic Thinking
Relationship Development
Leadership
Communication
Analytical Skills
Account Management
Digital adoption
Zendesk
Director level
Software Documentation
Troubleshooting
Training
Learning Management Systems
Articulate Storyline
Enterprise Content Management
Document Management
Enterprise Software
Technical Support
Salesforce.com
Process Improvement
Microsoft SQL Server
Customer Service
Project Management
Windows Server
Microsoft Office
Visio
Documentation
Content Management
Databases
Help Desk Support
Windows
SQL
Business Process Improvement
Customer Relationship Management (CRM)
Customer Relations
Mentoring
Word
Customer Satisfaction
Microsoft Word
Agile Project Management
Kanban
ECM
ImageNow
Camtasia
Outlook
Problem Solving
Administration
Excel
PowerPoint
Audio Recording
Audio Editing
Adult Education
Attention to Detail
Build Strong Relationships
Community Engagement
Conflict Resolution
Critical Thinking
Cross-functional Team Leadership
Cross-team Collaboration
Customer Advocacy
Customer Onboarding
Customer Success
E-Learning
Educational Programs
Employee Training
Enablement
End User Training
Executive Relationships
Key Metrics
Key Performance Indicators
Learning Management
Metrics Driven
Net Promoter Score
Objectives and Key Results (OKRs)
Onboarding
Operational Excellence
Organization Skills
Organizational Development
Process Transformation
Product Adoption
Product Knowledge
Project Planning
Research Skills
Software as a Service (SaaS)
Staff Development
Strategic Accounts
Strategy
Team Management
Training Management
Training Programs
Writing
Rally
Document Imaging
Articulate Studio
Multimedia Learning
SQL Server
Virtualization
Imaging
Program Management
Operations
Technology
Services
Customer Relationship Management Crm
LMS
Customer Relationship Management
Matt Thorne Summary
Matt Thorne, based in Kansas City, MO, US, is currently a Manager Customer Experience Operations (Learning Experience) at Veradigm®. Matt Thorne brings experience from previous roles at Jobba Trade Technologies, NAVEX and Lockpath, Inc.. Matt Thorne holds a 1995 - 1997 University of Missouri-Kansas City. With a robust skill set that includes CRM Software, Channel Partners, Job Aids, Project Plans, Facilitation and more. Matt Thorne has 1 emails and 5 mobile phone numbers on RocketReach.
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