Senior Vice President, Operations and Connectivity @ (November 2021 - January 2025)
Vice President, Operations and Connectivity @ (July 2020 - November 2021)
Vice President of Operations @ (August 2017 - July 2020)
Sr. Director, Customer Care @ (April 2013 - August 2017)
Site Director and General Manager @ (July 2006 - April 2013)
Account Manager @ (October 2004 - July 2006)
On-Site Manager @ (September 2003 - October 2004)
Matt Steely Education
Transylvania University 1999-2003
Matt Steely Skills
P&L Financial Management
Key Client Relationships
Talent Selection and Development
Vendor Management
Leadership Development
Operations Management
Workforce Management
Workforce Planning
Operational Turnaround
Strategic Planning
Program Management
Project Management
Employee Relations
Employee Recognition
Recruiting
Ramp-up
New Program Development
New Program Launches
Best Practices
Customer Service
Customer Satisfaction
Quality Assurance
Root Cause Analysis
Problem Solving
Human Resources
Process Improvement
Issue Resolution
Management
Training
Call Center
Leadership
Outsourcing
Contact Centers
Performance Management
BPO
Team Building
Change Management
Team Management
Call Center Development
Team Leadership
Coaching
Business Process Improvement
Onboarding
Budgets
Account Management
Call Centers
CRM
Service Delivery
Inbound Marketing
Employee Training
Microsoft Office
Business Process
Microsoft Excel
Talent Selection
Sales
Matt Steely Summary
Matt Steely, based in Lexington, KY, US, is currently a Chief Operating Officer at TA Connections. Matt Steely brings experience from previous roles at Corpay and Pacific Pulmonary Services. Matt Steely holds a 1999 - 2003 Transylvania University. With a robust skill set that includes P&L Financial Management, Key Client Relationships, Talent Selection and Development, Vendor Management, Leadership Development and more. Matt Steely has 4 emails and 3 mobile phone numbers on RocketReach.
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