Matt Smallman Email
Founder @ SymNex Consulting
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Matt Smallman Location
- Winchester, GB
Matt Smallman Work
- 2016 -now Founder @
- 2015 -2016 Contact Centre Transformation Director (Interim) @
- 2013 -2015 Head of Transformation Design and Business Architecture - Wealth, Investments and Retail Business Banking @
- 2013 -2013 Head of Digital Strategy (Interim) @
- 2011 -2013 Head of Strategy and Change, Global Client Experience @
- 2009 -2011 Operational Architect, Client Service Centres @
- 2008 -2009 Change Implementation Manager @
- 2007 -2008 Service Design Manager @
- 2006 -2007 Six Sigma Black Belt @
- 2004 -2006 Training Manager @
- 2002 -2003 Security Adviser - Pristina @
- 2000 -2000 Construction Project Management Office - Kabul @
Matt Smallman Education
- University of Warwick - WMG
Bachelor of Science (Management)
1997-2000 - University of Warwick - Warwick Business School
Bachelor of Science (Management)
1997-2000 - King's School, Rochester
Matt Smallman Skills
- Leadership
- Customer Experience
- Banking
- Business Transformation
- Stakeholder Management
- Public Speaking
- Call Center
- Complaints Management
- Customer Experience Transformation
- Contact Center Design
- Wealth Management Services
- Photoshop
- Channel Optimization
- Business Architecture
- Business Process Re Engineering
- Business Development
- Business Analysis
- Threat &Amp
- Team Management
- Process Improvement
- Strategic Planning
- Email Management
- Operating Model Design
- Strategy
- Financial Services
- Vulnerability Management
- Wealth Management
- Operating Models
- Operations Management
- Project Portfolio Management
- Contact Centers
- CRM software
- Program Management
- Senior Stakeholder Management
- Cross Functional Team Leadership
- Change Management
- Security Management
- Customer Service
- Telephony
- Business Intelligence
- Training Delivery
- Threat And Vulnerability Management
- Business Process Improvement
- Governance
- Management
- Project Management
- Fraud Prevention
- Knowledge Management
- Online Services
- Private Banking
- Call Centers
- CRM
- Project Delivery
- Voice Biometrics
- Customer Relationship Management Crm
- Customer Relationship Management
Matt Smallman Summary
- Matt Smallman, based in Winchester, GB, is currently a Founder at SymNex Consulting. Matt Smallman brings experience from previous roles at Barclays, Lloyds Banking Group and Barclays Wealth and Investment Management. Matt Smallman holds a 1997 - 2000 Bachelor of Science in Management @ University of Warwick - WMG. With a robust skill set that includes Leadership, Customer Experience, Banking, Business Transformation, Stakeholder Management and more. Matt Smallman has 2 emails on RocketReach.
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Matt Smallman
Technical Project Manager
Worcester, GB
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