Matt Smallman Email
Founder @ SymNex Consulting
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Matt Smallman Location
- Winchester, GB
Matt Smallman Work
- Founder @ (February 2016 - Present)
- Contact Centre Transformation Director (Interim) @ (November 2015 - March 2016)
- Head of Transformation Design and Business Architecture - Wealth, Investments and Retail Business Banking @ (September 2013 - September 2015)
- Head of Digital Strategy (Interim) @ (February 2013 - September 2013)
- Head of Strategy and Change, Global Client Experience @ (July 2011 - February 2013)
- Operational Architect, Client Service Centres @ (June 2009 - June 2011)
- Change Implementation Manager @ (April 2008 - April 2009)
- Service Design Manager @ (September 2007 - April 2008)
- Six Sigma Black Belt @ (August 2006 - September 2007)
- Training Manager @ (March 2004 - July 2006)
- Security Adviser - Pristina @ (September 2002 - March 2003)
- Construction Project Management Office - Kabul @ (April 2000 - July 2000)
Matt Smallman Education
- University of Warwick - WMG
Bachelor of Science (Management)
1997-2000 - University of Warwick - Warwick Business School
Bachelor of Science (Management)
1997-2000 - King's School, Rochester
Matt Smallman Skills
- Leadership
- Customer Experience
- Banking
- Business Transformation
- Stakeholder Management
- Public Speaking
- Call Center
- Complaints Management
- Customer Experience Transformation
- Contact Center Design
- Wealth Management Services
- Photoshop
- Channel Optimization
- Business Architecture
- Business Process Re Engineering
- Business Development
- Business Analysis
- Threat &Amp
- Team Management
- Process Improvement
- Strategic Planning
- Email Management
- Operating Model Design
- Strategy
- Financial Services
- Vulnerability Management
- Wealth Management
- Operating Models
- Operations Management
- Project Portfolio Management
- Contact Centers
- CRM software
- Program Management
- Senior Stakeholder Management
- Cross Functional Team Leadership
- Change Management
- Security Management
- Customer Service
- Telephony
- Business Intelligence
- Training Delivery
- Threat And Vulnerability Management
- Business Process Improvement
- Governance
- Management
- Project Management
- Fraud Prevention
- Knowledge Management
- Online Services
- Private Banking
- Call Centers
- CRM
- Project Delivery
- Voice Biometrics
- Customer Relationship Management Crm
- Customer Relationship Management
Matt Smallman Summary
- Matt Smallman, based in Winchester, GB, is currently a Founder at SymNex Consulting. Matt Smallman brings experience from previous roles at Barclays, Lloyds Banking Group, Barclays Wealth and Investment Management and Wealth and Investment Management at Barclays. Matt Smallman holds a 1997 - 2000 Bachelor of Science in Management @ University of Warwick - WMG. With a robust skill set that includes Leadership, Customer Experience, Banking, Business Transformation, Stakeholder Management and more. Matt Smallman has 2 emails on RocketReach.
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Top SymNex Consulting Employees
Matt Smallman
Founder
Winchester, GB
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