Matt Shapiro Email & Phone Number
Senior Management Analyst @ Vibrantech Solutions Inc.
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Matt Shapiro Location
- Trappe, MD, US
Matt Shapiro Work
- Senior Management Analyst @ (December 2025 - Present)
- Senior Service Desk Manager @ (May 2024 - October 2025)
- Help Desk Manager @ (May 2024 - October 2025)
- IT Service Desk Manager @ (May 2023 - May 2024)
- IT Support Manager II @ (October 2021 - January 2023)
- Information Technology Support Manager @ (October 2021 - January 2023)
- Application Support Manager @ American College of Radiology (January 2020 - October 2021)
- End User Support Manager @ (November 2019 - January 2020)
- Manager, Consulting Services @ (January 2018 - January 2019)
- Service Desk Manager @ (June 2018 - November 2018)
- Service Operations Manager @ (November 2011 - January 2018)
- Manager, Service Desk Operations @ (January 2011 - January 2018)
- Senior Consultant @ (January 2018 - January 2018)
- Intellectual Property Manager @ (November 2010 - November 2011)
- Global IP Desk Manager @ (January 2010 - January 2011)
- Service Operations Manager @ (October 2008 - November 2010)
- Operations and Technology @ (January 2008 - January 2010)
- Application Support Manager @ (July 2003 - October 2008)
- IT Manager @ (January 2003 - January 2008)
- Help Desk Supervisor @ (January 2002 - July 2003)
- Manager @ (January 2001 - January 2003)
- Multiple Positions @ Cable & Wireless USA (June 1992 - October 2001)
- Manager @ Cable & Wireless USA (January 1992 - January 1997)
- Manager @ Cable & Wireless (January 1998 - January 2001)
- Operations Manager @ Net2000 Communications (January 1997 - January 1998)
Matt Shapiro Education
- Penn State University
BA (American Studies)
1985-1989 - Penn State University
Bachelor of Arts (American/United States Studies/Civilization)
1989 - Penn State University
Matt Shapiro Skills
- Active Directory
- BMC Helix ITSM
- Bomgar
- Change Management
- Cisco Technologies
- Clear Communications
- Client Services
- Communication
- Consulting
- Continuous Improvement
- Continuous Process Improvement
- Critical Thinking
- Customer Experience
- Customer Facing Roles
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Service Management
- Customer Support
- Data Center
- Disaster Recovery
- Finesse
- Genesys
- HDI
- IP
- IT Management
- ITIL
- Incident Management
- Information Technology
- Integration
- Interpersonal Skills
- Jira
- Key Performance Indicators
- Leadership
- Management
- Microsoft Excel
- Microsoft Office
- Okta Identity Cloud
- People Management
- Performance Metrics
- Problem Solving
- Process Implementation
- Process Improvement
- Project Management
- Requirements Analysis
- Security
- ServiceNow
- Soft Skills
- Strategic Planning
- Strategy
- Support Center
- Team Building
- Team Leadership
- Team Management
- Technical Support
- Telecommunications
- Troubleshooting
- U.S. Health Insurance Portability and Accountability Act (HIPAA)
- Vendor Management
- Windows Server
- Sales
Matt Shapiro Summary
- Matt Shapiro, based in Trappe, MD, US, is currently a Senior Management Analyst at Vibrantech Solutions Inc.. Matt Shapiro brings experience from previous roles at ATI Government Solutions LLC, Deloitte and Amazon Web Services (AWS). Matt Shapiro holds a 1985 - 1989 BA in American Studies @ Penn State University. With a robust skill set that includes Active Directory, BMC Helix ITSM, Bomgar, Change Management, Cisco Technologies and more. Matt Shapiro has 4 emails and 3 mobile phone numbers on RocketReach.
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