Customer Experience Manager @ (May 2021 - July 2022)
Enterprise Customer Success Manager @ (March 2019 - May 2021)
Communications Associate @ (November 2016 - February 2019)
Program Specialist @ Lancaster County Children & Youth Agency (March 2014 - January 2016)
Caseworker @ Lancaster County Children & Youth Agency (November 2011 - March 2014)
Matt McCafferty Education
University of St Andrews
Master of Arts (M.A.) (Peace and Conflict Studies)
2009-2010
The Catholic University of America
Bachelor of Arts - BA (Political Science and Government)
2003-2007
Matt McCafferty Skills
Administrative Assistance
Adobe Indesign CC
Analytical Skills
Asana
Business-to-Business (B2B)
ClientSuccess
Communication
Community Outreach
Cross-functional Team Leadership
Customer Relationship Management (CRM)
Customer Retention
Customer Service
Customer Success
Data Analysis
Databases
Editing
Event Planning
Government
HubSpot
Human Services
International Relations
Jira
Knowledge Management
Management
Microsoft Excel
Microsoft Office
Microsoft Planner
Nonprofits
Onboarding
Policy
Problem Solving
Product Operations
Program Development
Project Coordination
Project Management
Proposal Writing
Public Speaking
Research
SQL
SharePoint
Software Quality Assurance
Software as a Service (SaaS)
Web Development
Writing
Written Communication
Zendesk
Conflict Management
Social Media
Policy Analysis
Cross Functional Team Leadership
Non Profits
Social Work
Project Support
Hiring
Matt McCafferty Summary
Matt McCafferty, based in United States, is currently a Lead Quality Assurance Analyst at Tyler Technologies. Matt McCafferty brings experience from previous roles at Tyler Technologies, Binti, Inc. and Counterpart International. Matt McCafferty holds a 2009 - 2010 Master of Arts (M.A.) in Peace and Conflict Studies @ University of St Andrews. With a robust skill set that includes Administrative Assistance, Adobe Indesign CC, Analytical Skills, Asana, Business-to-Business (B2B) and more. Matt McCafferty has 2 emails and 2 mobile phone numbers on RocketReach.
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