Quality Assurance Tester @ (September 2017 - November 2018)
Technical Support Manager @ (May 2014 - November 2016)
Technical Support Lead @ (September 2009 - May 2014)
Technical Support Representative @ (July 2008 - September 2009)
Customer Service Representative @ (December 2007 - July 2008)
Receptionist @ e frontier America (November 2006 - December 2007)
Content Writer and Production Assistant @ Anomaly (May 2001 - April 2006)
Matt Ko Education
University of California, Santa Cruz
BA
2002-2006
Matt Ko Skills
Quality Assurance
Testing
Technical Support
Customer Service
Software Testing
Software Quality Assurance
Software Development
Customer Relationship Management (CRM)
Product Support
Software Troubleshooting
Bug Tracking
Data Analysis
Reporting & Analysis
Leadership
Agile Methodologies
Management
Microsoft Office
Databases
Computer Software Training
Mobile Applications
Salesforce CRM
XML
Team Management
Phone Etiquette
Trade Shows
JavaScript
Documentation
Software Engineering
Oracle CRM
Subversion
Java
Content Writing
Supervisory Skills
Data Entry
HTML
SQL
3D Animation
Mantis
Web Development
Online Moderation
Microsoft Excel
Research
Employee Training
SAP ERP
Receptionist Duties
Scrum
Cerberus
Black Box Testing
Software Design
Matt Ko Summary
Matt Ko, based in California, United States, is currently a Quality Assurance Analyst at AACN (American Association of Critical-Care Nurses). Matt Ko brings experience from previous roles at Advisys and Smith Micro Software, Inc.. Matt Ko holds a 2002 - 2006 BA @ University of California, Santa Cruz. With a robust skill set that includes Quality Assurance, Testing, Technical Support, Customer Service, Software Testing and more. Matt Ko has 1 emails and 2 mobile phone numbers on RocketReach.
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