Matt Holdcroft Email & Phone Number
Planning Director @ Legal & General America
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Matt Holdcroft Location
- Austin, TX, US
Matt Holdcroft Work
- Planning Director @ (June 2019 - Present)
- Director of Operational Planning @ (June 2019 - January 2026)
- Head of Resource Planning and MI @ (May 2015 - June 2019)
- Head of Planning @ (May 2015 - June 2019)
- Head of Planning @ Home Retail Group (Argos, Homebase, Habitat) (April 2013 - May 2015)
- Diector of operational planning @ (July 2026 - Present)
- Resource Planning and MI Manager @ (April 2013 - April 2015)
- Head of Resource Planning and MI @ (November 2011 - March 2013)
- Head of Planning @ Talk Talk Business (November 2011 - March 2013)
- Real Time Planning, Dialler and Business Continuity Manager @ Telefonica/o2 (November 2009 - October 2011)
- Senior @ (November 2009 - October 2011)
- Campaign Manager @ Marks & Spencer Money (HSBC) (April 2006 - November 2009)
- Telephony Campaign Manager @ (March 2006 - November 2009)
- Workflow Manager @ (January 2005 - March 2006)
- Workflow Manager @ Pippex (formally Homecall(Caudwell communications) and Reach Telecom) (January 2005 - March 2006)
- Workflow Manager @ (January 2005 - January 2006)
- Floor Manager (workflow) @ (June 1997 - January 2005)
- Senior Traffic Manager @ Singlepoint 4u Ltd. The Caudwell Group (June 1997 - August 2003)
Matt Holdcroft Education
- Heathfield High School
Matt Holdcroft Skills
- Account Management
- Avaya
- BPO
- Budgets
- Business Analysis
- Business Continuity
- Business Development
- Business Planning
- Business Process Improvement
- Business Transformation
- CRM
- Call Center
- Call Centers
- Call Routing
- Change Management
- Cisco Technologies
- Coaching
- Contact Centers
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- ERP
- Forecasting
- IEX
- IT Service Management
- ITIL
- IVR
- Inbound Marketing
- Incident Management
- Key Performance Indicators
- Leadership
- MIS
- Management
- Mobile Devices
- Negotiation
- New Business Development
- Operations Management
- Outsourcing
- PRINCE2
- Performance Management
- Process Improvement
- Project Delivery
- Project Management
- Project Planning
- Resource Management
- Service Delivery
- Sla
- Stakeholder Management
- Strategic Planning
- Analysis
- Continuous Improvement
- Strategy
- Microsoft Excel
- Sales
Matt Holdcroft Summary
- Matt Holdcroft, based in Austin, TX, US, is currently a Planning Director at Legal & General America. Matt Holdcroft brings experience from previous roles at Legal & General America, Vitality, Vitality Health and Home Retail Group (Argos, Homebase, Habitat). Matt Holdcroft holds a Heathfield High School. With a robust skill set that includes Account Management, Avaya, BPO, Budgets, Business Analysis and more. Matt Holdcroft has 3 emails and 1 mobile phone numbers on RocketReach.
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