Matt Fellows Email
Customer Care Operations Manager @ Deliveroo
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Matt Fellows Location
- United Kingdom
Matt Fellows Work
- Customer Care Operations Manager @ (June 2026 - Present)
- Customer Experience Manager @ (June 2024 - June 2026)
- Member Support Manager @ (January 2022 - January 2024)
- Team Lead, Member Support UK @ (November 2020 - December 2021)
- Member Support Associate @ (June 2020 - November 2020)
- Connections Officer @ Wellington Electricity (June 2019 - December 2019)
- Customer Service Representative @ (April 2018 - December 2018)
- Runner @ (September 2016 - April 2018)
Matt Fellows Education
- De Montfort University
Bachelor of Science - BS (Audio Recording Technology)
2012-2015
Matt Fellows Skills
- Consumer Insight
- Continuous Process Improvement
- Customer Escalation Management
- Customer Experience
- Customer Journeys
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service Management
- KPI Reporting
- Leadership
- People Management
- Strategic Thinking
- Zendesk
Matt Fellows Summary
- Matt Fellows, based in United Kingdom, is currently a Customer Care Operations Manager at Deliveroo. Matt Fellows brings experience from previous roles at DIRTEA and Peloton Interactive. Matt Fellows holds a 2012 - 2015 Bachelor of Science - BS in Audio Recording Technology @ De Montfort University. With a robust skill set that includes Consumer Insight, Continuous Process Improvement, Customer Escalation Management, Customer Experience, Customer Journeys and more. Matt Fellows has 1 emails on RocketReach.
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