2001 -2005 International Vendor Group Manager - Wireless Customer Care @
2000 -2001 Vendor Manager - Asian International and Affinity Partners @
1992 -2000 Senior Account Manager @
1995 -1997 Account Manager @
1994 -1995 Corporate Trainer @
1993 -1994 Call Center Supervisor @
1993 Telemarketing Specialist @
Matt Charles Education
Creighton University
(Marketing)
Matt Charles Skills
Call Centers
Outsourcing
BPO
Contact Centers
Management
Customer Retention
Inbound Marketing
Analytics
Customer Service
Sales
Business Process Re-engineering
Customer Experience
Workforce Management
Operations Management
Vendor Management
Call Center
Customer Satisfaction
Solutions Marketing
New Business Development
Call Center Development
CRM
Leadership
Solution Selling
Telemarketing
Process Improvement
Team Leadership
Team Management
Business Process Improvement
Account Management
Business Development
Start-ups
Offshoring
Lead Generation
Matt Charles Summary
Matt Charles, based in Lenexa, KS, US, is currently a Chief Revenue Officer at Enhanced Resource Centers. Matt Charles brings experience from previous roles at Sprint, Apac Customer Services and Iti Marketing. Matt Charles holds a Creighton University. With a robust skill set that includes Call Centers, Outsourcing, BPO, Contact Centers, Management and more. Matt Charles has 1 emails and 1 mobile phone numbers on RocketReach.
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