Matt Brookman Email
Product Manager Workforce Management Tools @ Nespresso USA
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Matt Brookman Location
- Montreal, QC, CA
Matt Brookman Work
- Product Manager Workforce Management Tools @ (March 2022 - Present)
- Manager Workforce Management @ (June 2020 - March 2022)
- Manager Workforce Management @ (June 2019 - June 2020)
- Workforce Management Consultant @ (June 2018 - June 2019)
- Workforce Management Analyst @ (March 2015 - June 2018)
- Workforce Management Analyst @ (January 2011 - March 2015)
- Supervisor - Incident Management @ (April 2006 - January 2011)
- Technical Support @ (January 2005 - April 2006)
Matt Brookman Education
- The University of Hong Kong
Associates (Telecommunications, Computer Systems)
2004-2005 - CDI College
Associates
2001-2003
Matt Brookman Skills
- Service Delivery
- Customer Service
- Workforce Planning
- Workforce Management
- Customer Satisfaction
- Call Center
- Project Management
- Help Desk Support
- Online Support
- Training
- Training Delivery
- Hands-on Training
- Problem Solving
- Impact 360
- Blue Pumpkin
- CMS
- Microsoft Excel
- Avaya
- Microsoft Office
- Service Desk
- Pivot Tables
- IT Outsourcing
- Forecasting
- Process Scheduler
- Team Leadership
- Escalations Management
- Operations Management
- Team Management
- Outsourcing
- Call Centers
- Quality Assurance
- Project Planning
- Troubleshooting
- Business Analysis
- Contact Centers
- BMC Remedy
- Technical Support
- Analysis
- Management
- Sla
- Data Analysis
- Customer Experience
- Incident Management
- Software Documentation
- Transition Management
- Process Improvement
- ITIL
- Business Process Improvement
- IT Service Management
- Capacity Planning
- Hands on Training
- Has Errors
- Performance Management
- Human Resources
- SQL
- Great
Matt Brookman Summary
- Matt Brookman, based in Montreal, QC, CA, is currently a Product Manager Workforce Management Tools at Nestlé Nespresso SA. Matt Brookman brings experience from previous roles at Promenaid Handrails, Airbnb, Quovim C3 Inc. and CGI. Matt Brookman holds a 2004 - 2005 Associates in Telecommunications, Computer Systems @ The University of Hong Kong. With a robust skill set that includes Service Delivery, Customer Service, Workforce Planning, Workforce Management, Customer Satisfaction and more. Matt Brookman has 1 emails on RocketReach.
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