Mathew Jones Email
Complaints Risk and Control Analyst @ Monzo
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Mathew Jones Location
- Cardiff, GB
Mathew Jones Work
- Complaints Risk and Control Analyst @ (November 2023 - Present)
- Complaints Manager @ (March 2023 - November 2023)
- Complaints Manager @ (April 2019 - March 2023)
- Complaints Team Leader @ (June 2017 - April 2019)
- Senior Specialist Complaint Handler @ (November 2014 - June 2017)
- Multi-skilled and Cross brand Complaint Manager @ (February 2012 - October 2014)
- PPI complaint assessor (Seconded MI analyst) @ (November 2011 - February 2012)
- Telephone Banking and Credit Card services agent @ (September 2010 - November 2011)
Mathew Jones Education
- Swansea University / Prifysgol Abertawe
Mathew Jones Skills
- Banking
- Retail Banking
- Private Banking
- Product Complaints
- Complaint Management
- Complaint Investigations
- Standards Compliance
- Financial Services
- Regulatory Compliance
- Customer Experience
- Performance Management
- Training
- Call Centers
- Credit Cards
- Credit
- Customer Service
- Stakeholder Management
- Team Management
- Management
Mathew Jones Summary
- Mathew Jones, based in Cardiff, GB, is currently a Complaints Risk and Control Analyst at Monzo Bank. Mathew Jones brings experience from previous roles at Monzo Bank and 118118Money. Mathew Jones holds a Swansea University / Prifysgol Abertawe. With a robust skill set that includes Banking, Retail Banking, Private Banking, Product Complaints, Complaint Management and more. Mathew Jones has 3 emails on RocketReach.
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