Mateus Santos Email

Global Head of IT Demand and Operations @ Archroma

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Mateus Santos Location

Barcelona, CT, ES

Mateus Santos Work

Global Head of IT Demand and Operations @ (April 2023 - Present)
Global IT Operations Service Manager @ (September 2021 - April 2023)
Head of IT LATAM and Global IT Projects @ (September 2018 - October 2021)
Head of IT Infrastructure LATAM @ (May 2014 - September 2018)
AMERICAS, Problem and Capacity Management Manager @ (August 2011 - May 2014)
AMERICAS, NOC Supervisor - Service Operations @ (January 2009 - October 2011)
AMERICAS, CNOC Level 2 Network Support @ (September 2008 - January 2009)
Network Support Analyst | IT Department @ (March 2004 - September 2008)
Information Technology Trainee @ (October 2003 - March 2004)
Information Technology Trainee @ Camp-Frio Transport Company (March 2001 - October 2003)
Local Support Service Desk @ (November 2000 - March 2001)
Information Technology Trainee @ (November 1999 - November 2000)

Mateus Santos Education

FGV - Fundação Getulio Vargas
Balanced Scorecard
2013-2013
FGV - Fundação Getulio Vargas
Motivation into Organizations
2013-2013
Bradesco Fundation - Campinas
Technical Professional Skills
2009-2010
HJC – Business Management School
Project Business Skills
2008-2008
Universidade Paulista
Bachelor of Computer Science (BCS) (Bachelor of Computer Science)
2001-2004

Mateus Santos Skills

Active Directory
Budgeting
Business Relationship Management
Business Requirements
Business Strategy
COBIT
CRM
Cisco Routers
Cisco Technologies
Communication
Computer Science
Continuous Improvement
Cooperation
Cross-functional Team Leadership
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Support
Data Center
Delivery Management
ERP
English
Enterprise Resource Planning (ERP)
Escalations Management
Gestão de projetos
Global IT Operations
Hands-on Technical
Hands-on Training
Hardware Architecture
Help Desk Support
High Pressure Situations
IT & Business Strategy Alignment
IT Integration
IT Leadership
IT Management
IT Service Management
IT Strategy & Governance
ITIL
Implementação de projetos
Information Technology Infrastructure
Infrastructure
Interpersonal Communication
Juniper
KPI
KPI-Driven Performance Management
Languages
Liderança
MPLS Networking
Managed Services
Management
Microsoft Outlook
Mission Critical
Negotiation
Network Administration
Network Architecture
Network Design
Network Switches
Networking
Operations
Operations Management
Oral Communication
Organization
Outsourcing
People Development
People Management
Planejamento de projetos
Presentation Skills
Presentations
Pressure Situations
Problem Management
Problem Solving
Procurement
Project Management
Projetos de TI
Resolução de conflitos
Resource Allocation
Routing
Server Rooms
Servers
Service Catalog
Service Continuity
Service Delivery
Service Desk Management
Service-Level Agreements (SLA)
Six Sigma
Spanish
Strategic Planning
Strategy
Strategy Implementation
Supplier Management
Team Leadership
Technical Support
Technology Management
Telecommunications
Training
Troubleshooting
Virtual Private Network (VPN)
VoIP
Voice Solutions
WAN
Web Development

Mateus Santos Summary

Mateus Santos, based in Barcelona, CT, ES, is currently a Global Head of IT Demand and Operations at Archroma. Mateus Santos brings experience from previous roles at Archroma and BT. Mateus Santos holds a 2013 - 2013 Balanced Scorecard @ FGV - Fundação Getulio Vargas. With a robust skill set that includes Active Directory, Budgeting, Business Relationship Management, Business Requirements, Business Strategy and more. Mateus Santos has 2 emails on RocketReach.