Materiall Information

There is a shift in the way people shop today. A single product goes through a fascinating journey of being discovered on a website, discussed on social media channels, touched, and tried on a retail store before it becomes a purchase either at the store or online. And, there are many more permutations and combinations of these different touch points. This has become the new norm. Simply put, customer journeys have dramatically changed. And, this change has crept in so subtly that shoppers expect the seamless customer experience across both online and offline channels as a default requirement for engaging with a brand. And retailers who understand this and deliver on this expectation are rewarded with increased purchases, trust, and loyalty. Those who fail to do so are punished for having disappointed them. Materiall provides omnichannel retailers the ability to understand and engage with customers both online and at their physical stores and enable Intuitive Product Discovery in Real-time. Patented AI/ML technology is at the crux of our solution that allows us to 1. Seamlessly CONNECT by capturing and processing customer signals across multiple channels to truly understand the INDIVIDUAL customer and their preferences in its entirety. 2. Build an INTELLIGENT CATALOG on top of the existing one that adds nuanced attributes to all products and builds an affinity map for identifying the perfect match between product and customer. 3. Enable Intuitive PRODUCT DISCOVERY in Real-time both online and in physical stores that surfaces the right product for the right customer in the right channel at the right time. 4. Unlock a more powerful dashboard with access to Customer data and ACTIONABLE INSIGHTS across all channels made available to the retailer at their fingertips.