Masilo Mapaila Email
Senior Manager: Contact Centre Operations @ South African Revenue Service (SARS)
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Masilo Mapaila Location
- Johannesburg, GP, ZA
Masilo Mapaila Work
- 2016 -now Senior Manager: Contact Centre Operations @
- 2015 -2016 General Manager (GM): Operations Contact Centres @ Tyco(ADT SA)
- 2014 -2015 Manager: Business End User Contact Centres @
- 2009 -2014 Manager: Consumer Post Paid Contact centre @
- 2009 -2009 Call Centre Manager ( Acting-Italk Project) @
- 2009 -2009 MTN and Italk Project ( Secondment) @
- 2006 -2008 Supervisor: High Value Call Centre @
- 2005 -2006 Consultant (High Value Call Centre) @
Masilo Mapaila Education
- University of South Africa
Honours Degree (Public Administration)
2016-2017 - Univen
Bachelor's Degree (B. Admin)
1996-1998
Masilo Mapaila Skills
- Call Centres
- Management
- Leadership
- Service Delivery
- Business Process Improvement
- Telecommunication Services
- Customer Experience
- Performance Management
- Quality Assurance
- GSM
- Customer Retention
- Operations Management
- Contact Centers
- Call Centers
- Telecommunications
- Strategy
- Customer Satisfaction
- CRM
- Team Leadership
- Microsoft Office
- Business Analysis
- Marketing
- User Interface Design
Masilo Mapaila Summary
- Masilo Mapaila, based in Johannesburg, GP, ZA, is currently a Senior Manager: Contact Centre Operations at South African Revenue Service (SARS). Masilo Mapaila brings experience from previous roles at Tyco(ADT SA) and MTN SA. Masilo Mapaila holds a 2016 - 2017 Honours Degree in Public Administration @ University of South Africa. With a robust skill set that includes Call Centres, Management, Leadership, Service Delivery, Business Process Improvement and more. Masilo Mapaila has 1 emails on RocketReach.
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