2001 -2021 Vice President, Manager Customer Contact Center Service @
2008 -2011 Assistant Vice President, Education and Quality Manager @
2003 -2008 Team Leader @
2001 -2003 Customer Contact Representative @
1999 -2001 CRC Agent @ Midway Airlines
1991 -1992 Dental Assistant @ Macon Singletary DDS, MS
Mary Olmes Education
Pasco Hernando Community College 1985-1986
Mary Olmes Skills
Six Sigma
Leadership Development
Call Center
Banking
Training
Leadership
Process Improvement
Customer Service
Business Process Improvement
Retail Banking
Analysis
Risk Management
Management
Team Leadership
Vendor Management
Change Management
Business Analysis
Sales
Team Building
Strategic Planning
Project Management
Operations Management
Team Management
Human Resources
Performance Management
Program Management
Budgets
Call Centers
Business Development
Customer Satisfaction
Policy
Relationship Management
Quality Assurance
CRM
Financial Services
Outsourcing
Coaching
Customer Retention
Credit
Customer Experience
Loans
Strategy
Customer Relationship Management (CRM)
Customer Contact
Marketing
Customer Relationship Management Crm
Customer Relationship Management
Mary Olmes Summary
Mary Olmes, based in Raleigh, NC, US, is currently a Director of Customer Success at CRMNEXT. Mary Olmes brings experience from previous roles at First Citizens Bank. Mary Olmes holds a 1985 - 1986 Pasco Hernando Community College. With a robust skill set that includes Six Sigma, Leadership Development, Call Center, Banking, Training and more. Mary Olmes has 1 emails and 1 mobile phone numbers on RocketReach.
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