Manager of Analysis and Reports @ (December 2016 - Present)
Quality Service Deliver Manager @ (August 2015 - December 2016)
Training Manager @ (January 2015 - August 2015)
Corporate Trainer @ Stateside BPO (November 2014 - January 2015)
Quality Service Deliver Manager @ (June 2011 - November 2014)
Customer Service and Warehouse Manager @ (August 2009 - June 2011)
Customer Service Supervisor - Senior Products @ (July 2007 - August 2009)
Principal Member Service Representative - Senior Products @ (April 2001 - July 2007)
Senior Member Service Representative - Senior Products @ (October 1999 - April 2001)
Customer Service Representative - Various Departments @ (October 1993 - October 1999)
Mary Murphy Education
Pittsburgh Beauty Academy
License (Cosmetology/Cosmetologist, General)
Seneca Valley High School
Diploma (General)
Mary Murphy Skills
Business Process Improvement
Business Strategy
Business Writing
Call Center Management
Call Centers
Change Management
Coaching
Contact Centers
Customer Experience
Customer Satisfaction
Customer Service
Data Analysis
Healthcare
Large Group Facilitation
Leadership
Management
Medicare
Medicare Part D
Note Taking
Performance Management
Problem Solving
Process Improvement
Project Management
Project Planning
Quality Assurance
Quality Auditing
Quality Management
Strategic Planning
Team Leadership
Training
Training & Development
Training Delivery
Training and Development
Business Analysis
Microsoft Office
Microsoft Excel
Mary Murphy Summary
Mary Murphy, based in Fort Myers, FL, US, is currently a Senior Client Strategies Manager at J.Lodge. Mary Murphy brings experience from previous roles at J.Lodge. Mary Murphy holds a License in Cosmetology/Cosmetologist, General @ Pittsburgh Beauty Academy. With a robust skill set that includes Business Process Improvement, Business Strategy, Business Writing, Call Center Management, Call Centers and more. Mary Murphy has 1 emails and 2 mobile phone numbers on RocketReach.
Looking for a different Mary Murphy?
Find contact details for 700 million professionals.