Manager of Analysis and Reports @ (December 2016 - Present)
Quality Service Deliver Manager @ (August 2015 - December 2016)
Training Manager @ (January 2015 - August 2015)
Corporate Trainer @ Stateside BPO (November 2014 - January 2015)
Quality Service Deliver Manager @ (June 2011 - November 2014)
Customer Service and Warehouse Manager @ (August 2009 - June 2011)
Customer Service Supervisor - Senior Products @ (July 2007 - August 2009)
Principal Member Service Representative - Senior Products @ (April 2001 - July 2007)
Senior Member Service Representative - Senior Products @ (October 1999 - April 2001)
Customer Service Representative - Various Departments @ (October 1993 - October 1999)
Mary Murphy Education
Seneca Valley High School
Diploma (General)
Pittsburgh Beauty Academy
License (Cosmetology/Cosmetologist, General)
Mary Murphy Skills
Leadership
Customer Experience
Quality Management
Large Group Facilitation
Training and Development
Medicare
Data Analysis
Customer Satisfaction
Business Analysis
Healthcare
Team Leadership
Process Improvement
Quality Assurance
Strategic Planning
Microsoft Office
Microsoft Excel
Quality Auditing
Change Management
Training
Customer Service
Project Planning
Training Delivery
Business Process Improvement
Business Strategy
Management
Project Management
Coaching
Problem Solving
Call Center Management
Call Centers
Performance Management
Contact Centers
Mary Murphy Summary
Mary Murphy, based in Fort Myers, FL, US, is currently a Senior Client Strategies Manager at J.Lodge. Mary Murphy brings experience from previous roles at J.Lodge. Mary Murphy holds a Diploma in General @ Seneca Valley High School. With a robust skill set that includes Leadership, Customer Experience, Quality Management, Large Group Facilitation, Training and Development and more. Mary Murphy has 1 emails and 2 mobile phone numbers on RocketReach.
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