Mary MacPherson Email
Group Director, Customer @ Bank of Ireland
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Mary MacPherson Location
- United Kingdom
Mary MacPherson Work
- 2018 - 2021 Design Lead; Insurance and Wealth @
- 2024 - now Board Member @ Merry-go-round Social Enterprise
- 2024 - now Group Director, Customer @
- 2024 - 2025 Founding Member @
- 2024 - 2025 Fellowship @
- 2021 - 2024 Director, Customer and Growth: Innovation and Experience Design @
- 2016 - 2018 Digital Strategy and Delivery Lead @
- 2016 - 2016 Digital E2E Solution Design; Senior Manager @
- 2015 - 2016 Product Owner: Customer Onboarding @
- 2013 - 2014 Head of Strategy and Architecture; Customer Experience @
- 2010 - 2013 Senior Change Manager; Complaints Programme @
- 2009 - 2010 Change Manager @
- 2005 - 2009 Senior Auditor @
Mary MacPherson Education
- Saïd Business School, University of Oxford
Oxford Artificial Intelligence Programme
2023 - 2023 - Robert Gordon University
Bachelor of Arts - BA (Politics)
1996 - 2000 - Buckie High School
Mary MacPherson Skills
- Leadership
- Customer Experience
- Banking
- Stakeholder Management
- Business Transformation
- PMO
- Programme Delivery
- Project Governance
- Relationship Management
- Business Analysis
- Team Management
- Strategy
- Financial Services
- Project Portfolio Management
- Risk Management
- Change Management
- PRINCE2
- Operational Risk Management
- Governance
- Business Process Improvement
- Management
- Project Management
- Business Process Mapping
- Retail Banking
- Project Delivery
Mary MacPherson Summary
- Mary MacPherson, based in United Kingdom, is currently a Group Director, Customer at Bank of Ireland. Mary MacPherson brings experience from previous roles at Lloyds Banking Group, Merry-go-round Social Enterprise, Flux and The RSA (The royal society for arts, manufactures and commerce). Mary MacPherson holds a 2023 - 2023 Oxford Artificial Intelligence Programme @ Saïd Business School, University of Oxford. With a robust skill set that includes Leadership, Customer Experience, Banking, Stakeholder Management, Business Transformation and more. Mary MacPherson has 2 emails on RocketReach.
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Top Bank of Ireland Employees
Tom Hayes
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Billy O'Connell
Chief Strategy Officer (CSO)
Dublin, Dublin, Ireland
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