Systems Manager, Customer Operations @ (May 2019 - September 2023)
Senior Associate, Training and Support Operations @ (December 2015 - May 2019)
Product Manager, Partner Tools @ (August 2018 - February 2019)
Training Coordinator @ (December 2014 - December 2015)
Litigation and International Arbitration Paralegal @ Hughes Hubbard & Reed LLP (June 2013 - November 2014)
Mary Kidd Education
University of Virginia
Bachelor of Arts (Spanish, Foreign Affairs)
University of Virginia in Lyon
Bachelor of Arts (French)
Mary Kidd Skills
Strategic Leadership
Customer Education
Team Building
Agile Project Management
Negotiation
Partner Relationship Management
Product Management
User Interface Design
Figma (Software)
Mockups
Cross-functional Coordination
Process Improvement
Contact Center Operations
Agile Methodologies
Software Development Life Cycle (SDLC)
C-Level Presentations
Salesforce.com Implementation
Software Project Management
Contract Negotiation
Strategic Planning
Third-Party Vendor Management
People Management
APIs & Backend Integrations
Specifications
Presenter
Cross-functional Team Leadership
Business Process Improvement
Research
Project Management
Data Analysis
Software Implementation
Public Speaking
Integration Management
Operations Management
Training & Development
Leadership
Learning Management Systems
Logistics Management
Software as a Service (SaaS)
LMS Admin
Certified Associate in Project Management (CAPM)
Spanish
Event Planning
Salesforce.com
Training
Integration
JIRA
Microsoft Excel
Microsoft Office
HTML
ExactTarget
Cvent
MicroStrategy
AI Policy, Governance, and Regulation
Product Operations
SAP Products
Scaled Agile Framework
Mary Kidd Summary
Mary Kidd, based in Minneapolis, MN, US, is currently a Director, Customer Success Operations and Education at Redwood Software. Mary Kidd brings experience from previous roles at Alarm.com. Mary Kidd holds a Bachelor of Arts in Spanish, Foreign Affairs @ University of Virginia. With a robust skill set that includes Strategic Leadership, Customer Education, Team Building, Agile Project Management, Negotiation and more. Mary Kidd has 2 emails and 1 mobile phone numbers on RocketReach.
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