Mary Cha Email & Phone Number
Lead Program Manager, Workforce Optimization @ Block
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Mary Cha Location
- Oregon City, OR, US
Mary Cha Work
- Lead Program Manager, Workforce Optimization @ (September 2021 - Present)
- Workforce Planning Analyst @ (April 2020 - August 2021)
- WFM Process Improvement Analyst @ (July 2018 - April 2020)
- Workforce Management Supervisor @ (August 2016 - July 2018)
- Workforce Management Specialist @ (December 2015 - July 2016)
- Senior Process Manager, Workforce Management @ (February 2014 - December 2015)
- Process Manager, Integrated Mission Control, Workforce Management @ (June 2008 - February 2014)
- Operations Analyst @ (February 2004 - June 2008)
Mary Cha Education
- Portland State University - School of Business
Bachelor’s Degree (Finance)
2004-2008 - California State University, Chico
Mathematics
2000-2004
Mary Cha Skills
- Analysis
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Change Management
- Contact Centers
- Cross-functional Team Leadership
- Demand Forecasting
- Demand Planning
- Leadership
- Management
- Occupancy Planning
- Process Improvement
- Program Management Professional
- Real-time Monitoring
- Relationship Management
- Scheduling
- Service Level Management
- Shrink Management
- Six Sigma Green Belt
- Snowflake
- Stakeholder Management
- Vendor Management
- Verint Workforce Management
- Workforce Management
- Workforce Planning
- Microsoft Office
- Project Management
- Business Analysis
- Microsoft Excel
- Business Process
- Credit
- Call Centers
- Customer Service
- Credit Cards
Mary Cha Summary
- Mary Cha, based in Oregon City, OR, US, is currently a Lead Program Manager, Workforce Optimization at Block. Mary Cha brings experience from previous roles at Block, Cambia Health Solutions and Moda Health. Mary Cha holds a 2004 - 2008 Bachelor’s Degree in Finance @ Portland State University - School of Business. With a robust skill set that includes Analysis, Business Process Improvement, Business Process Outsourcing (BPO), Change Management, Contact Centers and more. Mary Cha has 2 emails and 2 mobile phone numbers on RocketReach.
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