Mary Becker Email & Phone Number

Customer Care Team Lead @ Hobart Parts

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Mary Becker Location

Dayton, OH, US

Mary Becker Work

Customer Care Team Lead @ (August 2025 - Present)
Director of Operations @ (October 2023 - April 2025)
Senior Manager @ (August 2021 - April 2025)
Manager @ (January 2018 - April 2025)
Assistant Manager @ Western and southern financial services (January 2016 - January 2018)
Bankruptcy Officer @ US Banccorp (October 2014 - January 2016)
Unit Manager @ (April 2004 - October 2014)

Mary Becker Education

Saint Mary's University of Minnesota
Master of Arts - MA (Human Resources Management and Services)
Northern Kentucky University
Bachelor's degree (Organizational Leadership)

Mary Becker Skills

Accountability
Adaptability
Attention to Detail
Business Analysis
Business Process Improvement
Call center
Capacity Planning
Change Management
Coaching
Coaching & Mentoring
Communication
Compliance Management
Conflict Resolution
Contact Center Management
Continuous Improvement
Crisis Management
Critical Thinking
Cross-functional Collaborations
Customer Experience
Customer Experience (CX)
Customer Experience Transformation
Customer Relationship Management (CRM)
Customer Service Management
Daily Operations
Data Analysis
Data Cleaning
Data Visualization
Decision-Making
Driving Results
Emotional Intelligence
Employee Engagement
Employee Relations
Equal Employment Opportunity (EEO)
Escalations Management
Exploratory Data Analysis
Forecasting
HR Compliance
HR Policies
Human Resources (HR)
KPI Reporting
Key Performance Indicators
Leadership
Leadership Development
Leave Management
Management
Mentoring
Metrics & KPIs
Multi-task & Handle High-volume Workloads
Onboarding
Operational Excellence
Operations Management
Operations Process Improvement
Organizational Development
Organizational Leadership
People Analytics
People Management
Performance Management
Personal Development
Presentation Skills
Problem Solving
Process Mapping
Project Management
Python (Programming Language)
Quality Assurance
Regulatory Compliance
Relationship Building
Reporting & Dashboards
Risk Management
Root Cause Analysis
SQL
Salesforce Lightning
Service Delivery
Staff Development
Stakeholder Management
Standard Operating Procedure (SOP)
Statistical Data Analysis
Strategic Human Resource Planning
Strategic Planning
Tableau
Talent Management
Team Leadership
Third-Party Vendor Management
Time Management
Training and Development
Trend Forecasting
Vendor Management
Virtual Teams
Workflow Automation
Workflow Optimization
Workforce Analytics
Workforce Planning
Social Media Marketing
Social Networking
Writing
Microsoft Office
Public Speaking
Market Research
Adobe Creative Suite
PowerPoint
Event Planning
Social Media
Customer Service
Microsoft Word
Marketing
Microsoft Excel
Photography
Teamwork
Public Relations
Press Releases
Newsletters
Content Marketing
Publicity
Google Analytics
SEO copywriting
Content Development
Media Relations

Mary Becker Summary

Mary Becker, based in Dayton, OH, US, is currently a Customer Care Team Lead at Hobart Genuine Parts. Mary Becker brings experience from previous roles at GreenSky® and Western and southern financial services. Mary Becker holds a Master of Arts - MA in Human Resources Management and Services @ Saint Mary's University of Minnesota. With a robust skill set that includes Accountability, Adaptability, Attention to Detail, Business Analysis, Business Process Improvement and more. Mary Becker has 3 emails and 1 mobile phone numbers on RocketReach.