Martin Hand Email & Phone Number
Chief Donor and Customer Officer @ St. Jude Children's Research Hospital - ALSAC
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Martin Hand Location
- Memphis, TN, US
Martin Hand Work
- Chief Donor and Customer Officer @ (June 2014 - Present)
- Senior Vice President - Customer Experience @ (December 2011 - March 2014)
- Vice President - Customer Experience @ (October 2010 - December 2011)
- Vice President - Reservations, Customer Care and eCommerce @ (October 2008 - October 2010)
- Vice President - Reservations, Customer Care and Sales Resources @ (September 2006 - October 2008)
- Staff Vice President - Reservations, Customer Care and CTOs @ (March 2003 - September 2006)
- Managing Director - Reservations and Customer Care @ (August 2000 - March 2003)
- Sr. Director - RCH Reservations @ (January 1998 - August 2000)
- Director- JFK Reservations @ (January 1997 - January 1998)
- Various Finance Positions @ (August 1986 - December 1996)
Martin Hand Education
- Nova Southeastern University
Master of Business Administration (MBA) (Finance, General)
1988-1990 - Barry University
Bachelor of Science (BS) (Finance and Economics)
1984-1987
Martin Hand Skills
- Customer Service
- Aviation
- Airlines
- Airports
- Call Centers
- Operations Management
- Vendor Management
- Customer Experience
- Strategy
- Program Management
- Contract Negotiation
- Strategic Planning
- Leadership
- Aircraft
- Process Improvement
- Flights
- E-commerce
- CRM
- Commercial Aviation
- Management
- Cross-functional Team Leadership
- Travel Management
- Customer Satisfaction
- Contact Centers
- Contact Center Strategy
- Consumer Behaviour
- Net Promoter Score
- Customer Experience Management
- Development
- E Commerce
- Reservations
- Cross Functional Team Leadership
Martin Hand Summary
- Martin Hand, based in Memphis, TN, US, is currently a Chief Donor and Customer Officer at St. Jude Children's Research Hospital. Martin Hand brings experience from previous roles at United Airlines and Continental Airlines. Martin Hand holds a 1988 - 1990 Master of Business Administration (MBA) in Finance, General @ Nova Southeastern University. With a robust skill set that includes Customer Service, Aviation, Airlines, Airports, Call Centers and more. Martin Hand has 2 emails and 3 mobile phone numbers on RocketReach.
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Top St. Jude Children's Research Hospital - ALSAC Employees
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