2016 -2016 Senior Resolution – Back Office Team Manager @
2014 -2016 Sales and Service Team Leader @
2013 -2014 Sales Operations Team Leader @
2012 -2013 Home Shopping Sales Manager @
2010 -2012 Multimedia Team Manager @
2009 -2010 Multimedia Team Coach @
2008 -2009 Customer Support Advisor @
Martin Ferry Education
Bristol Community College
NVQ 3 (Management)
2014-2016
priory community school
7 GCSE'S
1994-1997
Martin Ferry Skills
Customer Service
Call Center
Process Improvement
Disciplinary Actions
Productivity Improvement
One-on-one Training
Customer Satisfaction
Cost Savings
Net Promoter Score
IT Service Management
Process Efficiencies
Achiever
Relator
Communication Strategy
Increasing Revenue
Performance Management
People Management
Sales Management
Profit Maximization
Negotiation
Motivation
Organization
High level of initiative
Management
Retail
Sales Process
Employee Engagement
Reports Analysis
Competitive
Competition
Conversion Rate
Team Management
Efficiency
Microsoft Excel
Microsoft Word
PowerPoint
Outlook
Leadership
Analysis
Call Centers
Training
Customer Experience
People Development
Personal Training
Access
Account Management
Budgets
Coaching
Contact Centers
Customer Retention
One On One Training
Martin Ferry Summary
Martin Ferry, based in Weston-super-Mare, GB, is currently a Global NGP Sustainability Compliance Manager at Imperial Brands PLC. Martin Ferry brings experience from previous roles at Imperial Brands PLC. Martin Ferry holds a 2014 - 2016 NVQ 3 in Management @ Bristol Community College. With a robust skill set that includes Customer Service, Call Center, Process Improvement, Disciplinary Actions, Productivity Improvement and more. Martin Ferry has 2 emails on RocketReach.
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