Director of Customer Support and Enablement @ (June 2024 - October 2025)
Director, Training and Enablement @ (November 2022 - June 2024)
Manager, Customer Support @ (January 2021 - November 2022)
Manager, Customer Support @ (March 2020 - January 2021)
Customer Support Team Lead @ (March 2019 - March 2020)
Customer Support Representative @ (March 2018 - March 2020)
Human Resources Assistant @ (June 2015 - May 2017)
Volunteer @ (January 2014 - May 2015)
Internship @ (April 2014 - May 2014)
Internship @ (December 2010 - January 2011)
Marta Nelson Education
College of saint scholastica
Master of Business Administration - MBA
2015-2017
Fundação Armando Álvares Penteado
Bachelor's Degree (Industrial and Product Design)
2010-2014
Marta Nelson Skills
AI Agents
AI Strategy
AI for Business
Artificial Intelligence (AI)
Automation
Brazilian Portuguese
Business Strategy
Change Management
Communication
Continuous Improvement
Customer Experience
Customer Service Operations
Customer Support
English
Global Leadership
I-9 audits
L&D Strategy
Microsoft Office
Organization Development
Organizational Development
Presentation Skills
Process Automation
Project Management
Software as a Service (SaaS)
Strategic Planning
Support Management
Training
Marta Nelson Summary
Marta Nelson, based in Duluth, MN, US, is currently a Independent Consultant | Customer Operations Strategy at No-company. (Self-employed.). Marta Nelson brings experience from previous roles at Cloudbeds and Chairish. Marta Nelson holds a 2015 - 2017 Master of Business Administration - MBA @ College of saint scholastica. With a robust skill set that includes AI Agents, AI Strategy, AI for Business, Artificial Intelligence (AI), Automation and more. Marta Nelson has 2 emails and 3 mobile phone numbers on RocketReach.
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