Marta Lagut Email & Phone Number
Head of Customer Service @ MyAssets
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Marta Lagut Location
- London, England, GB
Marta Lagut Work
- Head of Customer Service @ (October 2023 - Present)
- Head Of Customer Service @ (November 2020 - June 2023)
- Head Of Customer Service Operations @ (April 2014 - November 2020)
- Customer Care Supervisor @ (August 2010 - April 2014)
Marta Lagut Education
- Telford College of Arts & Technology
ILM (Institute of Leadership and Management) (People Management)
2011-2012 - Language Academy, Poland
BA Business English & European relations (International Business)
2002-2006
Marta Lagut Skills
- 8x8 VoIP Phone Services
- AI & Automation
- Account Management
- Agile Methodologies
- B2C
- Basecamp
- Business Building
- Business Development
- Business Process Improvement
- Business Relationship Management
- Business Transformation
- Business-to-Business (B2B)
- CRM
- Change Management
- Chatbot Design
- Chatbot Development
- Coaching
- Confluence
- Contact Center Operations
- Continuous Process Improvement
- Crisis Management
- Cross-functional Team Leadership
- Customer Experience
- Customer Journey Mapping
- Customer Lifecycle Management
- Customer Loyalty
- Customer Satisfaction
- Customer Service
- Customer Service Operations
- Customer Success
- Customer Support
- Data Analysis
- E-commerce
- Employee Training
- Excel
- Excellent communication and interpersonal skills
- Fashion
- Fiber Optic Networks
- FinTech
- Full and clean driving licence (EU)
- Fully bilingual, native in both Polish and English
- Gage
- Genesys
- Global Operations
- Google Workspace
- HubSpot
- Human Resources
- Interactive Voice Response (IVR)
- Jira
- Knowledge Management
- Leadership
- LiveChat ChatBot
- MS Windows XP/VISTA
- MS Word
- Management
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Omnichannel Strategy
- Online Support
- Operational Efficiency
- Operational Excellence
- Outsourcing
- Performance Management
- PowerPoint
- Problem Solving
- Product Service
- Project Management
- Quality Assurance
- Quality Management
- Recruiting
- Resource Management
- Retail
- Risk Management
- Sales
- Sales Operations
- Salesforce.com
- Slack
- Social Media
- Software as a Service (SaaS)
- Staff Development
- Stakeholder Management
- Startups
- Strategy Implementation
- Stripe (Software)
- Supply Chain Management
- Team Leadership
- Teamwork
- Telecommunications
- Telephone Support
- Time Management
- Training and Development (HR)
- Travel and Tourism
- Web Chat
- WorldPay
- Xtracker
- Zendesk
- cloud telephony
- eGain
- vonage
- Healthcare
- Full and Clean Driving Licence Eu
- Native in Both Polish and English
- Fully Bilingual
- Full and Clean Driving Licence
Marta Lagut Summary
- Marta Lagut, based in London, England, GB, is currently a Head of Customer Service at MyAssets. Marta Lagut brings experience from previous roles at YouFibre, Secret Escapes and NET-A-PORTER GROUP LTD. Marta Lagut holds a 2011 - 2012 ILM (Institute of Leadership and Management) in People Management @ Telford College of Arts & Technology. With a robust skill set that includes 8x8 VoIP Phone Services, AI & Automation, Account Management, Agile Methodologies, B2C and more. Marta Lagut has 1 emails on RocketReach.
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