Marshall Bogan Email & Phone Number
American Express Division Manager and Director – Contact Center Operations and Strategy @ Alltran
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Marshall Bogan Location
- Houston, TX, US
Marshall Bogan Work
- 2006 -now American Express Division Manager and Director – Contact Center Operations and Strategy @
- 2006 -2014 Citibank Division Manager – (United Recovery Systems) @
- 2002 -2006 Senior Operations Manager – Collections and Client Strategy Manager @
- 1999 -2002 Customer Solutions Specialist – Retention and Cross-Sales @
Marshall Bogan Education
- Prairie View A&M University Northwest Houston Center
Master of Business Administration - MBA (Business Administration and Management, General)
2018-2020 - UOP
Bachelor of Science (B.S.) (Business Administration, Management and Operations)
2009-2013 - Chattahoochee Technical College
(Computer and Information Systems Security/Information Assurance)
2004-2005 - City University of New York
(Business, Management, Marketing, and Related Support Services)
1996-1998
Marshall Bogan Skills
- Financial Services
- People Development
- Operational Excellence
- Communication
- Client Services
- Business Analysis
- Legal Requirements
- Workload Prioritization
- Team Management
- Strategic Initiatives
- Regulatory Compliance
- Data Entry
- Strategic Planning
- Performance Management
- HR Policies
- Operations Management
- Customer Retention
- Business Strategy
- Strategy
- Customer Service Management
- Employee Training
- Change Management
- Budgeting
- Team Leadership
- Customer Experience
- Employee Relations
- Business Process Improvement
- Negotiation
- Customer Relationship Management (CRM)
- Business Development
- Employee Engagement
- Author
- Analysis
- Customer Satisfaction
- Leadership
- Management
- Training
- Time Management
- Risk Management
- Customer Service
- Call Centers
- Finance
- Coaching
- Executive Management
- Human Resources
- Project Management
- Process Improvement
- Team Building
- Analytical Skills
- Contact Centers
Marshall Bogan Summary
- Marshall Bogan, based in Houston, TX, US, is currently a American Express Division Manager and Director – Contact Center Operations and Strategy at Alltran. Marshall Bogan brings experience from previous roles at United Recovery Systems LP, Nationwide Credit, Inc. and MCI Corporation. Marshall Bogan holds a 2018 - 2020 Master of Business Administration - MBA in Business Administration and Management, General @ Prairie View A&M University Northwest Houston Center. With a robust skill set that includes Financial Services, People Development, Operational Excellence, Communication, Client Services and more. Marshall Bogan has 1 emails and 1 mobile phone numbers on RocketReach.
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