Marlene Sidon Email & Phone Number
Principal Consultant @ Service Quality Solutions
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Marlene Sidon Location
- Atlanta, GA, US
Marlene Sidon Work
- Principal Consultant @ (September 2023 - Present)
- Senior Consultant at BDO USA, LLP @ (July 2021 - September 2022)
- Director, Patient Connection Center @ (December 2015 - July 2021)
- Administrator @ Emory Healthcare (September 2005 - December 2015)
- Director Service Quality @ (August 2011 - August 2012)
- Administrator @ (January 1989 - January 2004)
Marlene Sidon Education
- Stonehill College
BS (Biology)
1974-1978 - Georgia State University - J. Mack Robinson College of Business
Lean six sigma Black Belt certified
2019 - Mercer University school of Business
Quality and Process Improvement Black Belt Certification
- Northeastern University
Registered Respiratory Therapist Certificate (Respiratory Care Therapy/Therapist)
- University of St. Francis
MSHSA (Health/Health Care Administration/Management)
- Service Quality Solutions LLC
Marlene Sidon Skills
- Board Development
- Business Process Improvement
- Business Strategy
- Business Transformation
- Change Management
- Coaching
- Consultation
- Continuous Improvement
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Data Analysis
- Data-driven Decision Making
- EHR
- EMR
- Employee Engagement
- HIPAA
- Healthcare
- Healthcare Consulting
- Healthcare Information Technology
- Healthcare Management
- Hospital Operations
- Hospitals
- Interpersonal Skills
- KPI Dashboards
- Kaizen
- Leadership
- Leadership Development
- Lean Healthcare
- Lean Six Sigma
- Managed Care
- Management
- Medicare
- Mentoring
- Operational Excellence
- Operational Planning
- Operations Management
- Organizational Change Management
- Organizational Development
- Organizational Leadership
- Patient Engagement
- Patient Experience
- Patient Satisfaction
- Performance Improvement
- Performance Management
- Problem Solving
- Process Improvement
- Process Mapping
- Program Management
- Project Management
- Quality Improvement
- Quality Management
- Quality Of Care
- Revenue Cycle
- Root Cause Analysis
- Service Recovery
- Six Sigma
- Stakeholder Management
- Standard Operating Procedure (SOP)
- Strategic Planning
- Strategy
- Strategy Execution
- Team Building
- Team Leadership
- Workflow Optimization
- Lean Six Sigma Green Belt
- Microsoft Excel
- Training
- Lean Six Sigma Green
Marlene Sidon Summary
- Marlene Sidon, based in Atlanta, GA, US, is currently a Principal Consultant at Service Quality Solutions. Marlene Sidon brings experience from previous roles at BDO USA, LLP, Piedmont Healthcare, Emory Healthcare and Kaiser Permanente. Marlene Sidon holds a 1974 - 1978 BS in Biology @ Stonehill College. With a robust skill set that includes Board Development, Business Process Improvement, Business Strategy, Business Transformation, Change Management and more. Marlene Sidon has 4 emails and 2 mobile phone numbers on RocketReach.
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