Marlene Avila's Location
Costa Rica
Marlene Avila's Work
- Outsourcing Services Manager @ GBM
- Service Delivery Manager @ GBM
- Operations Support Sr. Manager @ Citi
- Group Operations Manager @ Bank of America
- Customer Service Delivery Manager @ Dole Food Company
- General Manager @ LanguageLine Solutions
- Site Manager @ SYKES
- Senior Account Manager @ SYKES
- Operations Manager @ SYKES
- Operations Director for Rapp Collins @ RAPP
Marlene Avila's Education
- Universidad Cenfotec
XTOL Certification (Big Data & Analytics)
2019 - 2020 - FCEB
Advanced Portuguese
2015 - 2016 - McGill University
Bachelor's degree (Mathematics)
1978 - 1982
- Lincoln School1966 - 1977
- FCEB
Marlene Avila's Skills
- Management
- Process Improvement
- ITIL
- Team Leadership
- IT Service Management
- Operations Management
- Call Centers
- Outsourcing
- Vendor Management
- Change Management
Marlene Avila's Summary
Marlene Avila, based in Costa Rica, is currently a Outsourcing Services Manager at GBM as a Service, bringing experience from previous roles at GBM as a Service, Citi, Bank of America and Dole Food Company. Marlene Avila holds a 2019 - 2020 XTOL Certification in Big Data & Analytics @ Universidad Cenfotec. With a robust skill set that includes Management, Process Improvement, ITIL, Team Leadership, IT Service Management and more, Marlene Avila contributes valuable insights to the industry. Marlene Avila has 3 emails and 1 mobile phone number on RocketReach.
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