MarkQuest Consulting Information

Boutique consulting firm based in Brussels, created in 2005 by Valérie Busquin, a former P&G marketer. Our purpose is to help our clients accelerate growth through greater CUSTOMER EMPATHY. All what we do is based on a simple core belief: putting the customer at the center is key to win in today's environment. And it starts with customer empathy i.e. the ability to put yourself in the shoes of the individual you serve and to work the entire brand experience from this perspective. We offer an integrated approach help our clients on the journey towards greater customer empathy. Our intervention always starts with a proper intake to understand your business and your needs. Depending on where you are on the "customer empathy" journey, we propose to start with a customer empathy audit® to identify where the gaps and opportunities are to grow your business through greater customer empathy. We can then accompany you throughout the whole journey or just on the key points identified through the audit.This includes working with the management team to raise commitment to greater customer centricity , developing customer empathy through in-depth research or meet your customers programs, developing customer centered brand vision and brand experience, accompanying the teams in the implementation and training the organization. In the last 10 years, we have worked for leading international companies in a variety of sectors, such as Disnelyland Paris, Fromageries Bel, Delhaize, Chiquita, Lotus Bakeries, Omega Pharma, Smartbox, Orangina Schweppes, Armonea, Kwintet and eBay. Why work with us ? - Integrated approach with proven tools and methods that we adapt to your needs - The power of a single experienced partner combined with the strength of a network of experienced independent consultants - High standards and a contagious passion for doing what is right for the customer How Customer Empathic is your organization? Do the test on www.markquest.eu!