Senior Director - Supplier Management, Microsoft Procurement @ (March 2018 - October 2020)
Senior Director, Services Procurement Engagement, Microsoft Procurement @ (October 2016 - March 2018)
General Manager, SMSG Procurement Engagement, Microsoft Procurement @ (October 2013 - October 2016)
General Manager, Global CSS Contact Centre Outsourcing, Microsoft Global Outsourcing @ (September 2010 - October 2013)
Director, EMEA CSS Outsourcing, Microsoft Global Outsourcing @ (July 2003 - September 2010)
Service Delivery Manager, Customer Service and Support @ (March 2001 - July 2003)
Premier Support Manager - Finance Sector, Enterprise Services @ (September 1997 - March 2001)
Enterprise Services Business Manager, Microsoft Consulting Services @ (July 1996 - September 1997)
Technical Account Manager - Commercial Sector, Product Support Services @ (September 1994 - July 1996)
Customer Support Manager @ HRM Software Limited (formerly Business Advisers Limited) (August 1988 - September 1994)
Mark Wootton Education
University of Warwick
BSc Hons (Chemistry)
1984-1987
Mark Wootton Skills
Account Management
Business Development
Business Process Efficiency
Business Relationship Management
Business Transformation
Change Management
Client Relationship Strengthening
Cloud Computing
Consulting
Contact Center Management
Contact Centers
Continuous Improvement
Contract Negotiation
Corporate Finance
Cross-functional Team Leadership
Customer Experience
Customer Relationship Management (CRM)
Customer Service
Customer Service Management
Customer Service Operations
Databases
Enterprise Software
Information Technology
Key Account Relationship Building
Long Term Relationship Building
Microsoft Technologies
Organizational Leadership
Outsourcing
Outsourcing Management
Partner Management
Partner Relationship Management
Process Improvement
Procurement
Professional Services
Program Management
Project Management
Purchasing
Relationship Building
Relationship Development
SaaS
Sales
Selling
Service Delivery
Strategic Partnerships
Strategy
Supplier Relationship Management
Talent Management
Team Leadership
Technical Support
Vendor Management
Mark Wootton Summary
Mark Wootton, is currently a Partner at The Simms Group. Mark Wootton brings experience from previous roles at Microsoft. Mark Wootton holds a 1984 - 1987 BSc Hons in Chemistry @ University of Warwick. With a robust skill set that includes Account Management, Business Development, Business Process Efficiency, Business Relationship Management, Business Transformation and more. Mark Wootton has 2 emails and 1 mobile phone numbers on RocketReach.
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