Mark Williams Email & Phone Number
Manager of Workforce Optimization @ EveryMind.
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Mark Williams Location
- Rochester, NY, US
Mark Williams Work
- Manager of Workforce Optimization @ (March 2024 - Present)
- Workforce Operations Manager @ (May 2021 - December 2023)
- Associate Director of Workforce Management @ (September 2020 - March 2021)
- Director of Workforce Optimization - Center of Excellence @ (April 2019 - May 2020)
- Director of Workforce Management @ (April 2016 - February 2019)
- Sr Manager of Workforce Management @ (January 2014 - March 2016)
- Director of Support Operations @ (February 2013 - November 2013)
- WFM Command Center Analyst - WFM Lead @ (May 2011 - February 2013)
- Sr Manager, Workforce Management - Command Center @ Convergys Corp (February 2007 - April 2011)
- Business Process Analyst - Workforce Management @ Convergys Corp (January 2001 - January 2007)
- EARLY CONVERGYS CAREER @ Convergys Corp (August 1994 - January 2001)
Mark Williams Education
- Northeast Nebraska Technical Community College
Associates Degree (Applied Sciences)
Mark Williams Skills
- Aspect
- Avaya
- CMS
- Call Center
- Documentation
- Scheduling
- Outlook
- Excel
- Nortel
- IEX
- MS Office Suite
- Software Documentation
- Microsoft Excel
- Process Scheduler
- Workforce Management
- Process Improvement
- BPO
- Contact Centers
- Team Leadership
- Forecasting
- Customer Experience
- Customer Satisfaction
- IVR
- Analysis
- Leadership
- Management
- Outsourcing
- Call Center Development
- Program Management
- ACD
- Vendor Management
- Sla
- Capacity Planning
- Service Delivery
- Offshoring
- Metrics
- Contact Center Management
- Troubleshooting
- Outsourcing Management
- System Administration
- Business Analysis
- Integration
- Team Building
- Process Excellence
- Performance Management
- Technical Support
- Telecommunications
- Business Process Improvement
- Call Centers
- Access
- Information Systems
- Public Speaking
- Business Development
- Quality/Training
- Financial Services
- Strategy
- Operations
- Microsoft Office
- Training
- Services
Mark Williams Summary
- Mark Williams, based in Rochester, NY, US, is currently a Manager of Workforce Optimization at EveryMind.. Mark Williams brings experience from previous roles at Hopper, Humana, Excellus BCBS and The RealPage Contact Center | Level One. Mark Williams holds a Associates Degree in Applied Sciences @ Northeast Nebraska Technical Community College. With a robust skill set that includes Aspect, Avaya, CMS, Call Center, Documentation and more. Mark Williams has 1 emails and 3 mobile phone numbers on RocketReach.
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