Mark Williams Email & Phone Number
Manager of Workforce Optimization @ EveryMind.
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Mark Williams Location
- Rochester, NY, US
Mark Williams Work
- 2024 -now Manager of Workforce Optimization @
- 2021 -2023 Workforce Operations Manager @
- 2020 -2021 Associate Director of Workforce Management @
- 2019 -2020 Director of Workforce Optimization - Center of Excellence @
- 2016 -2019 Director of Workforce Management @
- 2014 -2016 Sr Manager of Workforce Management @
- 2013 -2013 Director of Support Operations @
- 2011 -2013 WFM Command Center Analyst - WFM Lead @
- 2007 -2011 Sr Manager, Workforce Management - Command Center @ Convergys Corp
- 2001 -2007 Business Process Analyst - Workforce Management @ Convergys Corp
- 1994 -2001 EARLY CONVERGYS CAREER @ Convergys Corp
Mark Williams Education
- Northeast Nebraska Technical Community College
Associates Degree (Applied Sciences)
Mark Williams Skills
- Aspect
- Avaya
- CMS
- Call Center
- Documentation
- Scheduling
- Outlook
- Excel
- Nortel
- IEX
- MS Office Suite
- Software Documentation
- Microsoft Excel
- Process Scheduler
- Workforce Management
- Process Improvement
- BPO
- Contact Centers
- Team Leadership
- Forecasting
- Customer Experience
- Customer Satisfaction
- IVR
- Analysis
- Leadership
- Management
- Outsourcing
- Call Center Development
- Program Management
- ACD
- Vendor Management
- Sla
- Capacity Planning
- Service Delivery
- Offshoring
- Metrics
- Contact Center Management
- Troubleshooting
- Outsourcing Management
- System Administration
- Business Analysis
- Integration
- Team Building
- Process Excellence
- Performance Management
- Technical Support
- Telecommunications
- Business Process Improvement
- Call Centers
- Access
- Information Systems
- Public Speaking
- Business Development
- Quality/Training
- Financial Services
- Strategy
- Operations
- Microsoft Office
- Training
- Services
Mark Williams Summary
- Mark Williams, based in Rochester, NY, US, is currently a Manager of Workforce Optimization at EveryMind.. Mark Williams brings experience from previous roles at Hopper, Humana, Excellus BCBS and The RealPage Contact Center | Level One. Mark Williams holds a Associates Degree in Applied Sciences @ Northeast Nebraska Technical Community College. With a robust skill set that includes Aspect, Avaya, CMS, Call Center, Documentation and more. Mark Williams has 1 emails and 3 mobile phone numbers on RocketReach.
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