2010 -2018 Senior Technical Instructor and Technical Writer @
2002 -2010 National Technical Facilitator @
1993 -2002 Lead Service Technician @
1989 -1993 Supervisor of Technical Service @
1975 -1989 Retail Sales @
Mark Williams Education
Sears Technological Institute
(Varied)
1984-1997
Parkland College
(Business)
1978-1979
University of Illinois at Urbana-Champaign
(Computer Engineering)
1976-1978
Mark Williams Skills
Leadership
Customer Experience
Process Scheduler
Team Building
Retail
Sales
Troubleshooting
Customer Satisfaction
Team Leadership
Process Improvement
Strategic Planning
Operations Management
Leadership Development
Cross Functional Team Leadership
Training
Time Management
Employee Training
Customer Service
Technical Support
Management
Inventory Management
Inventory Control
Windows 7
Active Directory
Networking
Hardware
Windows XP
Help Desk Support
Microsoft Office
Computer Hardware
Windows
Windows Server
Operating Systems
Laptops
Servers
Information Technology
Access
Printers
Computer Repair
Network Administration
CompTIA A+
Microsoft Excel
Microsoft Word
Teaching
PowerPoint
Research
Outlook
HTML
CompTIA A+ Certification
CompTIA Network+
Content Filtering
Apple
Remote Desktop
Software Installation
System Deployment
System Administration
Mark Williams Summary
Mark Williams, based in Mesa, AZ, US, is currently a Lead Instructor at National Technical Institute. Mark Williams brings experience from previous roles at Sears Home Services. Mark Williams holds a 1984 - 1997 Sears Technological Institute. With a robust skill set that includes Leadership, Customer Experience, Process Scheduler, Team Building, Retail and more. Mark Williams has 3 emails and 3 mobile phone numbers on RocketReach.
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